Systems Specialist I – MS CRM Dynamics, Power Platform

FTD Educação

. Develop, implement, configure, and enhance Microsoft Dynamics 365 CRM .

Posted 10/7/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and enhancing Microsoft Dynamics 365 CRM solutions, including automation flows with Microsoft Power Automate and integrations using REST APIs. Strong analytical skills and experience in Agile methodologies support effective collaboration with business teams and technical stakeholders.

Highest-signal resume keywords

Microsoft Dynamics 365 CRM DevelopmentMicrosoft Power AutomateREST API IntegrationsAgile MethodologiesC# Plugin Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365 CRMMicrosoft Power AutomateDataverseSQLPower AppsPower BIAzure FunctionsAzure DevOpsApplication Lifecycle Management (ALM)Business Process Automation

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsPrioritization Skills

Certifications & Qualifications

Microsoft Certifications Related to Dynamics 365Microsoft Certifications Related to Power Platform

Industry Keywords

CRM ImplementationIncident ResolutionContinuous ImprovementTechnical DocumentationUser Support

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Develop, implement, configure, and enhance Microsoft Dynamics 365 CRM
Analyze requirements with business teams and Product Owners, translating needs into technical and functional solutions
Create, maintain, and optimize automation flows using Microsoft Power Automate
Develop and document business rules and integrations involving the CRM
Configure entities, forms, views, dashboards, and processes in Dynamics 365
Analyze and resolve incidents, bugs, and enhancement requests
Participate in CRM implementation and upgrade projects
Monitor and ensure the performance and stability of automation flows
Support Key Users in using the platform
Prepare technical and functional documentation for implemented solutions
Work collaboratively with development, infrastructure, and business teams

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or a related field
Experience developing with Microsoft Dynamics 365 CRM, including Sales, Customer Service, or related modules
Strong knowledge of Microsoft Power Automate and Microsoft Power Pages
Experience modeling and automating business processes
Knowledge of Dataverse
Experience creating and maintaining workflows and automated flows
Knowledge of integrations using REST APIs
Experience analyzing and resolving incidents and providing user support
Knowledge of SQL for queries and data analysis
Experience with Agile methodologies, such as Scrum and Kanban
Knowledge of Power Apps
Knowledge of Power BI
Knowledge of Azure Functions, Logic Apps, or Azure Integration Services
Experience developing C# plugins for Dynamics 365
Microsoft certifications related to Dynamics 365 or Power Platform
Knowledge of Application Lifecycle Management (ALM) for Power Platform
Experience with Azure DevOps
Strong analytical and problem-solving skills
Excellent communication skills with technical teams and, especially, business stakeholders
Strong organizational and prioritization skills
Focus on quality and continuous improvement

Benefits

Comp & perks

Meal or food allowance (Pluxee)
Transportation allowance
Life insurance – MetLife
Pharmacy card
Health insurance – Bradesco
Dental insurance – Odontoprev
Zenklub: support for your mental health
Wellhub: focus on quality of life, health, and well-being, with access to gyms, yoga, Pilates, dance, and more
Comprehensive Care Program for chronic conditions
Count on Me Program – financial guidance and pension consulting
Welcoming Family Program: pregnancy and adoption support
Extended maternity and paternity leave
On-site gym with instructor
Relaxation breaks, including massage and workplace exercise
Decompression program featuring integrative therapeutic practices, such as meditation, acupuncture, aromatherapy, and other techniques
Refer-a-Friend Program
Birthday day off
Childcare assistance for mothers
Benefits Club with discount coupons
Profit-sharing program (PLR)
Discounts on FTD books
50% discount on Digital Graduate Certificate and Master’s programs at PUC-PR
50% discount on undergraduate and graduate programs, both on-campus and online, at Católica SC
Education incentive through the internal Transformar platform, with free online courses