Associate, Workplace Experience

FTI Consulting

. Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries .

Posted 10/30/2026full-timeUnited StatesJuniorMid-Level💰 $59,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workplace services and facilities management, with a strong focus on customer service, organizational efficiency, and effective communication. Proficient in managing office operations, vendor coordination, and budget tracking to enhance employee experience and workspace functionality.

Highest-signal resume keywords

Workplace Services ExperienceVendor ManagementBudget TrackingCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementInvoice ProcessingEvent PlanningDesk Booking SystemsSpace UtilizationBudget ManagementOccupancy Data CollectionEmergency PreparednessOnboarding CoordinationOffice Operations

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OutlookMicrosoft ExcelVisitor Management Platforms

Industry Keywords

Corporate EnvironmentProfessional ServicesSmart Working InitiativesWorkplace Health and SafetyOffice Buildouts

About the role

Key responsibilities & impact

Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries
Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars
Coordinate workplace vendors, landlords, and building management to resolve operational issues, maintain service quality, and support facilities needs
Process invoices, monitor workplace expenses, support budget management, and maintain accurate documentation, shared files, and standard operating procedures
Coordinate new hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation
Lead planning and execution of regional events, meetings, and employee engagement activities
Manage desk and room booking systems, monitor space utilization, maintain guidelines and signage, and address booking issues
Collect occupancy data and employee feedback to improve workspace utilization and employee experience
Assist with office buildouts, including punch list management, vendor and contractor coordination, and project support
Support workplace health and safety, emergency preparedness, evacuation procedures, access control, safety supplies, signage, and contingency planning
Partner with the Director on workplace initiatives, process improvements, service delivery standards, and stakeholder engagement

Requirements

What you’ll need

2+ years of experience in workplace services, facilities management, office operations, hospitality, or a related field
Strong customer service, organizational, communication, and problem-solving skills
Experience coordinating vendors, events, office operations, and multiple competing priorities
Proficiency in Microsoft Office applications, particularly Outlook and Excel
Ability to work onsite in the Washington, DC region and travel regularly between McLean and Bowie offices, with occasional travel to DC HQ
Applicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicants for work visas
Experience in a corporate or professional services environment
Familiarity with workplace technology, desk booking systems, space utilization, and visitor management platforms
Experience with vendor management, invoice processing, budget tracking, and facilities coordination
Exposure to Smart Working initiatives, office moves, event planning, and workplace health and safety procedures

Benefits

Comp & perks

Healthcare coverage
Retirement savings
Paid leave
Family support
Financial protection benefits
Wellbeing resources