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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in business process improvement, stakeholder engagement, and project management support. Proficient in documenting business requirements and facilitating communication between technical teams and business partners.
Highest-signal resume keywords
Business Process ImprovementStakeholder EngagementProject Management SupportRequirements DocumentationUser Acceptance Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements AnalysisData CollectionProject Scope ManagementRisk MitigationTest Case Development
Soft Skills
Attention to DetailOrganization SkillsFacilitation SkillsCommunication SkillsSelf-Initiative
Certifications & Qualifications
Associate Degree in Information TechnologyBachelor's Degree in Business
Industry Keywords
Continuous ImprovementStakeholder MeetingsProject BlockersFunctional RequirementsNon-Functional Requirements
About the role
Key responsibilities & impact- Support business technology managers, business partners, project analysts, resources, and external resources in understanding and achieving business objectives
- Participate in stakeholder meetings
- Document business needs and processes
- Identify opportunities for continuous improvement
- Develop and maintain working relationships with BT Business Partners, Project Analysts, business owners, project sponsors, vendors, and key clients
- Research and collect data to support business cases and justifications
- Collect, analyze, develop, and document business requirements using standard templates and methods
- Assist project managers with project scope, status visibility, and risk or issue mitigation
- Help alleviate project blockers
- Back up project managers by leading project meetings and portfolio status reporting
- Facilitate information gathering for estimating project effort, cost, scope, timeline, processes, and resources
- Create as-is and future-state documentation
- Troubleshoot problems and recommend resolutions
- Identify and document functional and non-functional project, technical, and business requirements throughout project execution
- Assist project managers with resolving conflicts involving priorities, tasks, and dependencies
- Identify project predecessors, impacts, and risk-mitigation options
- Support development of test cases and testing before user acceptance activities
- Support user acceptance testing, liaise with technical team members regarding issues, and manage issue resolution
- Perform other related duties as assigned
Requirements
What you’ll need- Associate or Bachelor's Degree in Information Technology or Business required; or relevant experience
- 3-5 years of related experience
- Ability to work between 7 AM and 5 PM, Monday-Friday, with flexibility to work any time on any day to meet business needs
- Willingness to travel 10%
- Attention to detail
- Organization and facilitation skills
- Communication skills
- Business process improvement skills
- Self-initiative
- Employment contingent upon successfully passing a background and drug test
Benefits
Comp & perks- Career development and continued education programs
- Competitive, merit-based compensation
- Career path development
- Flexible and robust benefits package
- Industry-leading benefits for regular/full-time team members