Guest Services Associate

. Provide day-to-day caretaking, hospitality services, and maintenance for the designated FTI location .

Posted 9/25/2026full-timeUnited StatesJuniorWebsite

Key responsibilities & impact

Provide day-to-day caretaking, hospitality services, and maintenance for the designated FTI location
Manage events, menu options, catering development, strategic menu planning, and onsite hospitality
Execute catering services and prepare meals, snacks, and beverages
Enhance existing operations and guest experience
Oversee housekeeping relationships and cleaning and maintenance schedules
Plan food inventory and maintain inventories of guest, housekeeping, maintenance, grocery, bar, alcohol, and office supplies
Prepare invoices, reports, emails, letters, and other documents
Assist the Guest Services Manager with event scheduling, Touch-Stay, and email communications
Maintain building aesthetics and a clean, organized facility
Provide tours and facility/property information
Order gifts and gift baskets with the marketing team or local vendors
Work with local vendors to promote FTI in the community
Ensure a clean, safe, and workable kitchen area
Facilitate guest needs and perform other related duties as assigned

What you’ll need

High School Diploma or GED
1+ years of hospitality/guest service experience preferred
Any appropriate combination of education and experience as determined by management
Strong written and verbal communication skills
Strong planning, organization, time management, and problem-solving abilities
Flexibility to adjust focus as unexpected situations arise
Creativity in troubleshooting and/or guest services
Ability to delegate
Ability to work a flexible schedule, including nights and weekends
Ability to travel locally to and from grocery stores for event ingredients and supplies
Successful completion of a background and drug test
Ability to provide special accommodations for guests, including ADA requirements and food allergies

Comp & perks