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About the role
Key responsibilities & impact- Provide day-to-day caretaking, hospitality services, and maintenance for the designated FTI location
- Manage events, menu options, onsite hospitality, catering development, and strategic menu planning
- Execute catering services and prepare meals, snacks, and beverages
- Enhance existing operations and guest experience
- Coordinate housekeeping staff, cleaning and maintenance schedules, and housekeeping duties
- Plan food inventory and maintain inventories of guest, housekeeping, maintenance, grocery, bar/alcohol, and office supplies
- Prepare invoices, reports, emails, letters, and other documents
- Assist the Guest Services Manager with event scheduling, Touch-Stay, and email communications
- Maintain building aesthetics and a clean, organized facility
- Welcome guests, provide tours and facility/property information, and implement process improvements
- Order gifts and gift baskets with the marketing team or local vendors
- Provide guest accommodations for ADA requirements, food allergies, and other preferences
- Work with local vendors to promote FTI in the community
- Ensure a clean, safe, and workable kitchen area
- Facilitate guest needs and perform other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- 1+ years of hospitality/guest service experience preferred
- Any appropriate combination of education and experience as determined by management
- Strong written and verbal communication skills
- Strong planning, organization, time management, and problem-solving abilities
- Flexibility to adjust focus as unexpected situations arise
- Creativity in troubleshooting and/or guest services
- Ability to delegate
- Ability to work a flexible schedule, including nights and weekends
- Local travel to and from grocery stores for event ingredients and supplies
- Employment contingent upon successfully passing a background and drug test
Benefits
Comp & perks- Career development and continued education programs
- Competitive, merit-based compensation
- Career path development
- Flexible and robust benefits package
- Industry-leading benefits for regular/full-time team members