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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, operational support, and application support, with a strong focus on building relationships and facilitating effective communication among stakeholders. Proficient in creating documentation, coordinating activities, and identifying continuous improvement opportunities within facility operations.
Highest-signal resume keywords
Process ImprovementOperational SupportApplication SupportCustomer ServiceProject Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingData GatheringUser Acceptance TestingDocumentation CreationWorkflow Coordination
Soft Skills
Relationship BuildingCommunicationProblem SolvingFlexibilityConfidentiality
Tools & Technologies
FUSION ApplicationsERP ProcessesSmartsheet SolutionsDashboardsWorkflows
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Operational SupportFacility SupportProcess OwnersContinuous ImprovementLogistics
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary Process & Systems contact for assigned facilities
- Build relationships with frontline employees, facility leadership, subject matter experts, and process owners
- Maintain an active presence within facility operations and understand workflows, challenges, priorities, and emerging needs
- Respond to process and application support concerns and communicate status, ownership, and next steps
- Conduct initial discovery through employee conversations, process observation, document review, and basic data gathering
- Create process maps, process notes, screenshots, examples, and supporting documentation
- Coordinate short-term stabilization actions and resolve lower-complexity issues within established standards
- Provide frontline support for FUSION applications, ERP-related processes, Smartsheet solutions, dashboards, workflows, and other approved tools
- Coordinate facility-level activities for process changes, application releases, and improvement initiatives
- Support user acceptance testing, training, go-live activities, and post-implementation stabilization
- Identify continuous improvement opportunities and transition process- or system-focused issues to analysts
- Maintain records of support concerns, discovery activities, decisions, actions, handoffs, and outcomes
- Follow P&S intake, prioritization, documentation, implementation, and closure standards
- Update process maps, support procedures, training materials, job aids, and facility documentation
Requirements
What you’ll need- High School Diploma or GED required
- 1 year of experience in operational support, facility support, customer service, process improvement, project coordination, logistics, manufacturing, application support, or a related field required
- Travel requirement of 0–10%
- Ability to work Monday through Friday between 7am and 5pm
- Ability to work a flexible schedule
- Ability to successfully pass a background and drug test
- Ability to protect confidential, sensitive, or restricted business and employee information
Benefits
Comp & perks- Career development and continued education programs
- Competitive, merit-based compensation
- Career path development
- Flexible and robust benefits package
- Industry-leading benefits for team members and their families