Director, Fleet Operations

FuelCell Energy

. Lead FuelCell Energy’s centralized, 24/7 operating capability across the Global Monitoring and Control Center and a new Data Center Reliability Operations Center .

Posted 9/18/2026full-timeTorrington • Connecticut • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading 24/7 operations for power generation and data center environments, with a strong focus on safety, compliance, and performance optimization. Proficient in establishing operational governance, incident management, and leveraging AI tools for enhanced monitoring and reporting.

Highest-signal resume keywords

24/7 Operations LeadershipPower Generation ExpertiseIncident ManagementSCADA and Alarm ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Power GenerationIncident ResponseOperating ProceduresRoot Cause AnalysisPreventive MaintenancePredictive MaintenanceCondition-Based MaintenanceData AnalysisAI ImplementationFleet Performance Monitoring

Soft Skills

Cross-Functional LeadershipStakeholder CommunicationTeam BuildingDecision MakingSituational Awareness

Tools & Technologies

SCADACMMS/EAMAnalytics PlatformsVisualization ToolsControl-Room Equipment

Certifications & Qualifications

Bachelor’s Degree in EngineeringOperations ManagementEnergy Systems

Industry Keywords

NERC ComplianceMission-Critical OperationsData Center PracticesEmergency Operating ProceduresOSHA Standards

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead FuelCell Energy’s centralized, 24/7 operating capability across the Global Monitoring and Control Center and a new Data Center Reliability Operations Center
Provide direct leadership for GMCC and the Data Center Reliability Operations Center, including managers, supervisors, and 24/7 shift personnel
Own the fleet operating model, including roles, decision authority, shift handoffs, alarm management, communication standards, escalation paths, and abnormal-event response
Ensure safe, reliable, compliant real-time monitoring and remote operation of generation assets while protecting customer load and meeting contractual performance requirements
Serve as senior operational escalation point for alarms, derates, outages, cybersecurity or communications disruptions, and mission-critical customer events
Coordinate stabilization, recovery, and executive communication
Implement AI tools for improved monitoring, daily reporting, and proactive fleet monitoring to reduce trips
Establish NERC-compliant operations for data center assets
Establish and maintain standard operating procedures, emergency operating procedures, methods of procedure, operator logs, control-room checklists, and site-specific response playbooks
Define staffing models, shift coverage, training, qualification, certification, and succession plans
Build a high-performance culture centered on safety, procedural discipline, accountability, situational awareness, customer stewardship, and continuous learning
Develop and report KPIs covering availability, alarm response, restoration time, forced outages, event recurrence, operator quality, procedure adherence, and customer-impacting incidents
Lead operator-focused reviews, event investigations, root cause analyses, lessons learned, and corrective/preventive action verification
Use SCADA, historian, CMMS/EAM, analytics, and visualization platforms to improve fleet visibility and identify emerging equipment issues
Partner with Field Service and Asset Management on dispatch, outage management, maintenance windows, return-to-service decisions, customer notifications, and recovery plans
Partner with Engineering, Reliability, Quality, Supply Chain, and Information Technology to resolve systemic risks and strengthen control-room tools
Define operational readiness requirements for new projects and data center deployments; participate in design reviews, commissioning, acceptance testing, and construction-to-operations handoff
Maintain regulatory, environmental, safety, security, internal control, and offtake agreement requirements for centralized fleet operations
Define impactful KPIs to advance the Operations organization

Requirements

What you’ll need

Bachelor’s degree in Engineering, Operations Management, Energy Systems, or a related technical discipline required
Advanced technical degree or MBA preferred
Equivalent military or extensive mission-critical operations experience may be considered
Minimum 10 years of progressive experience in power generation, utility, industrial, remote operations, control-room, or mission-critical infrastructure environments
At least 5 years leading managers, supervisors, or multi-shift teams
Demonstrated experience with 24/7 operations, incident response, fleet performance, operating procedures, and cross-functional reliability improvement
Leadership of multi-shift, 24/7 power generation, remote operations, control-room, or mission-critical infrastructure teams
Strong understanding of power plant operations, electrical and mechanical systems, controls, SCADA, alarm management, and operating risk
Experience establishing operating governance, escalation protocols, emergency response, business continuity, and disciplined shift execution
Ability to make timely, risk-informed decisions during abnormal conditions and communicate clearly with operators, technical teams, customers, and executives
Working knowledge of preventive, predictive, and condition-based maintenance; incident management; root cause analysis; and corrective action systems
Ability to translate operational data into performance trends, risk priorities, and practical improvement plans
Ability to recruit, coach, qualify, and retain leaders and operators
Strong cross-functional leadership, program management, budgeting, and stakeholder communication skills
Experience enhancing workflows via automation and AI; data-driven approach
Knowledge of mission-critical or data center operating practices, including protection of critical load, redundancy, change control, methods of procedure, and emergency operating procedures
Familiarity with OSHA, environmental, cybersecurity, electric reliability, market, utility, and contractual operating requirements
Must be able to work in an office and control-room environment with extended periods monitoring computer systems, alarms, dashboards, and communications tools
Must be willing to participate in an after-hours escalation rotation
Must be able and willing to enter power plant, laboratory, construction, commissioning, and customer site environments
Must be able and willing to wear required Personal Protective Equipment
Must possess the visual acuity and manual dexterity necessary to review technical information, operate standard office and control-room equipment, and work safely in industrial environments

Benefits

Comp & perks

After-hours escalation rotation participation
Ability to travel domestically approximately 10–20% to operating sites, data center deployments, vendors, and project locations