Customer Service Representative

Fujitsu

. Provide timely, professional customer support through phone and email .

Posted 9/22/2026full-timeSanta Clara • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing professional customer support, managing inventory accuracy, and resolving discrepancies while maintaining ISO-compliant documentation. Proficient in utilizing ServiceNow and BigCommerce for operational efficiency and effective communication with stakeholders.

Highest-signal resume keywords

Customer SupportServiceNow ExperienceInventory ManagementISO ComplianceEDI Transactions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInventory ManagementServiceNowBigCommerceEDI TransactionsOperational ReportingData IntegrityOrder ProcessingScrap Order ManagementDelivery Exception Resolution

Soft Skills

Professional CommunicationProblem SolvingTimelinessAttention to DetailCollaboration

Tools & Technologies

ServiceNowBigCommerceGenesys

Industry Keywords

ISO ComplianceEOL/EOS ProcessesURMAsSLA ManagementShipping Documentation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide timely, professional customer support through phone and email
Resolve delivery delays, address discrepancies, order inquiries, and other customer issues
Update points of contact in ServiceNow service calls
Manage call deferrals and watchlist activities according to established procedures
Document customer calls and email actions in ServiceNow
Monitor inventory accuracy, negative balances, excess inventory, and aged inventory
Manage scrap orders, sub-inventory reviews, and inventory disposition, including ECNs
Monitor company delivery exceptions and coordinate with FedEx to complete deliveries and meet service-call SLAs
Monitor and resolve BigCommerce order errors
Maintain accurate ISO-compliant records and documentation
Generate and review daily operational reports
Compile daily reports for deferrals, watchlists, assigned Field Engineer cases, ECOM RMAs, backorders, and ECOM pending orders
Compile weekly reports for Ingram and TD Synnes aging RMAs
Track rental scanner alerts and ensure units are returned by their due dates
Investigate URMAs and resolve discrepancies
Support EOL/EOS processes and contract updates
Monitor and resolve purchase order discrepancies, shipping exceptions, and EDI errors
Execute service calls and service orders in alignment with SLAs, policies, and customer requirements
Monitor order fulfillment, shipment status, and delivery performance; escalate and resolve exceptions
Partner with Planning, Logistics, and Service Contracts teams on order, inventory, and service discrepancies
Administer Service Sales operations, including order processing, EDI transactions, bulk uploads, trade-in requests, RMAs, and shipping documentation
Maintain customer, contract, and service-record data integrity
Liaise with TAC, OMNI, and Field Engineers for issue resolution and service coordination
Serve as a primary contact for customers, resellers, and distributors across shared and individual inboxes
Acknowledge and respond to department and personal inbox emails within two business hours, copying the Supervisor
Research, process, and deposit returns and URMAs within two business days
Provide daily, weekly, and status updates, reports, and operational summaries
Maintain professional, clear, concise, accurate, and courteous written communications
Log into Genesys at the start of each scheduled workday, remain available in the queue during working hours, and update queue status appropriately

Requirements

What you’ll need

Professional, timely customer support via phone and email
Ability to resolve delivery delays, address discrepancies, order inquiries, and service-related issues
Experience or ability to use ServiceNow (SNO)
Ability to document customer calls and email actions in ServiceNow
Ability to monitor inventory accuracy, including negative balances and excess/aged inventory
Ability to manage scrap orders, sub-inventory reviews, inventory disposition, and ECNs
Ability to monitor delivery exceptions and communicate with FedEx
Ability to monitor and address BigCommerce order errors
Ability to maintain accurate ISO-compliant records and documentation
Ability to generate and review operational reports, including Open Picks, Aging, and URMA
Ability to investigate URMAs and resolve discrepancies
Ability to support EOL/EOS processes and contract updates
Ability to monitor purchase order discrepancies, shipping exceptions, and EDI errors
Ability to administer order processing, EDI transactions, bulk uploads, trade-in requests, RMAs, and shipping documentation
Ability to maintain data integrity across customer, contract, and service records
Ability to communicate professionally with customers, resellers, distributors, vendors, and internal stakeholders
Ability to meet established SLAs and respond to departmental mailbox emails within two business hours
Ability to research, process, and deposit returns and URMAs within two business days
Ability to log into and remain available in Genesys throughout assigned working hours
Ability to work in Santa Clara, California

Benefits

Comp & perks

Excellent benefits
Inclusive culture that rewards hard work and teamwork
Intellectual growth opportunities
Diversity-focused workplace culture
Equal employment opportunities
Reasonable accommodation available for applicants and interviewees