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Operations Manager
Fulcrum Infrastructure Management Limited. Support the operational management of a portfolio of healthcare assets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilities management and operational performance within complex contractual environments, ensuring compliance and high-quality service delivery. Strong ability to manage stakeholder relationships and identify opportunities for service improvement.
Highest-signal resume keywords
Facilities ManagementContractual ComplianceOperational Performance ManagementStakeholder ManagementHealthcare Estates Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementPerformance Data ReviewSite InspectionsLifecycle ManagementDefect Resolution
Soft Skills
Excellent CommunicationProactive Problem SolvingAttention to DetailSolutions-Focused Approach
Certifications & Qualifications
Qualification in Facilities ManagementBuilding ServicesConstructionProperty
Industry Keywords
PPP/PFINHS LIFTHealthcare FMContract-Led EnvironmentsAsset Performance
About the role
Key responsibilities & impact- Support the operational management of a portfolio of healthcare assets
- Ensure services are delivered in accordance with contractual requirements and performance standards
- Work with the FM partner, service providers, contractors, tenants and key stakeholders
- Monitor operational performance and manage contractual compliance
- Support delivery of high-quality facilities management services
- Undertake regular site inspections
- Review performance data
- Manage operational issues
- Ensure health and safety obligations are effectively discharged
- Support contractor management activities
- Monitor lifecycle and defect resolution programmes
- Contribute to governance and performance reporting
- Identify opportunities for service improvement and enhanced asset performance
- Report to the Assistant General Manager
Requirements
What you’ll need- Experience working within a PPP/PFI, NHS LIFT, Healthcare FM or similarly complex contractual environment
- Strong understanding of facilities management, contractual compliance and operational performance management
- Experience managing contractors, suppliers and stakeholder relationships across multiple sites
- Excellent communication, report writing and stakeholder management skills
- Proactive and solutions-focused approach
- Ability to identify opportunities for improvement and drive positive outcomes
- Experience in PPP/PFI, NHS LIFT, healthcare estates, facilities management or similarly complex contract-led environments
- Commercial awareness, attention to detail and ability to manage competing priorities
- Qualification in Facilities Management, Building Services, Construction, Property or a related discipline is ideally held
- Practical experience in a contract-led operational environment
- Experience within PPP/PFI, NHS LIFT or healthcare estates environments is highly desirable
- Profiling Assessment and potentially a case study assessment as part of the interview process
Benefits
Comp & perks- Annual bonus
- 25 days annual leave plus bank holidays
- Life Insurance
- Pension Scheme with up to 9% employer contribution
- Private Medical Benefit including dental and optical
- Employee Assistance Programme (EAP)
- Salary sacrifice schemes
- Gym and retailer discounts
- Hybrid working: typically three days in the office/on sites and two days from home