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Full Stack Academy

Customer Support Associate

Full Stack Academy

. Conduct regular outbound calls to learners .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and a learner-first mindset to effectively engage and support learners. Proficient in managing learner interactions and utilizing CRM tools to enhance the learner experience.

Highest-signal resume keywords
Customer Support ExperienceLearner EngagementStrong Communication SkillsCRM Tool ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathySelf-MotivationAttention to DetailMultitaskingIndependent Work
Tools & Technologies
SalesforceHubSpot
Industry Keywords
Learner ExperienceOutbound CallsProgram SupportFeedback ManagementRemote Work

About the role

Key responsibilities & impact
  • Conduct regular outbound calls to learners
  • Welcome learners to the program
  • Remind learners of upcoming classes or milestones
  • Encourage participation and course completion
  • Follow up with inactive or at-risk learners to understand challenges and offer support
  • Provide clear, empathetic guidance to help learners navigate their journey
  • Log learner interactions and status updates in the CRM
  • Collaborate with operations, academic advisors, and other internal teams to address learner needs
  • Share learner feedback and insights to improve the learner experience
  • Manage learner feedback and testimonials

Requirements

What you’ll need
  • 1–2 years of experience in customer support or learner engagement roles
  • Strong spoken and written communication skills, with a clear, friendly phone presence
  • Self-motivated with a learner-first mindset and high attention to detail
  • Ability to multitask, manage time effectively, and work independently in a remote setup
  • Experience using CRM tools like Salesforce, HubSpot, or similar is a plus
  • Comfortable working in EST timezone, morning 8 AM to 4 PM

Benefits

Comp & perks
  • 401(k)
  • Medical insurance
  • Dental insurance
  • Vision insurance