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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Client Execution strategies, focusing on implementation, project management, and support within a B2B SaaS environment. Proven ability to enhance operational efficiency through standardization, automation, and effective organizational design.
Highest-signal resume keywords
Senior Leadership ExperienceClient Execution StrategyEnterprise ImplementationCross-Functional LeadershipOperational Data Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation ManagementProject ManagementOperational EfficiencyStandardizationAutomationOrganizational DesignScalabilityClient SupportGovernanceResource Allocation
Soft Skills
Analytical JudgementCommercial JudgementCross-Functional CollaborationStrategic Decision-MakingClient Advocacy
Industry Keywords
B2B SaaSClient ExperienceMonitoringReportingSurveillanceTechnical EnvironmentClient SuccessKnowledge ManagementSelf-ServiceComplex Client Programmes
About the role
Key responsibilities & impact- Own how FundApps delivers for clients across Monitoring, Reporting and Surveillance
- Lead the Implementation, PMO and Client Experience & Support teams
- Define and evolve the Client Execution strategy across implementation, project management and support
- Build a scalable operating model across Monitoring, Reporting and Surveillance
- Establish governance and collaboration with Regulatory, Client Success, Product and Engineering teams
- Identify opportunities for standardisation and automation
- Set standards and measures for high-performing Client Execution
- Strengthen processes, tooling, operating disciplines, planning, prioritisation and resource allocation
- Ensure client commitments, delivery risks and operational dependencies are visible and managed
- Own delivery from commercial handover through implementation and transition to BAU support
- Improve onboarding consistency and scalability across products and client segments
- Govern and escalate complex client programmes
- Build a support model using expertise, triage, knowledge management, automation and self-service
- Represent client voice and delivery insight to Product, Regulatory and Engineering teams
- Lead and develop the Implementation and Client Experience & Support leadership teams
- Represent Client Execution in strategic planning and investment decisions
- Report to Toby O'Rourke
Requirements
What you’ll need- Permission to work in the UK without visa sponsorship
- Senior leadership experience across Client Execution, implementation, professional services, support or customer operations in a B2B SaaS or technology business
- Track record of scaling operating models across multiple products, teams or geographies
- Strong understanding of enterprise implementation and support in a complex technical environment
- Experience improving the scalability and efficiency of a client-facing team or function through standardisation, automation and effective organisational design
- Strong analytical and commercial judgement
- Ability to translate operational data into strategic decisions
- Effective cross-functional leadership across Product, Engineering, Customer Success and specialist teams
- Ability to move between long-term operating model design and the practical realities of Client Execution
Benefits
Comp & perks- Flexible hybrid working
- Private health insurance
- Life insurance
- Flexible stipend
- Mental health coaching
- Matched pension contribution up to 10%
- Peer micro-bonuses through Bonusly
- £1,000 learning budget each year
- Unlimited professional development leave
- Peer-led ‘Brown-bag lunch’ learning sessions
- Annual Learning Festival
- 25 days holiday leave
- Extra day next year if you use all holiday leave
- Extra day after 3 & 5 years
- Additional 4 weeks paid holiday leave during the 5th year as a FundApper
- 26 weeks leave for all new parents regardless of gender, location or family structure
- Volunteering leave
- Birthday off
- Flexibility around religious observances
- Cultural celebrations