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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and communication skills, with a focus on onboarding, training, and retention strategies. Capable of identifying growth opportunities and collaborating with cross-functional teams to enhance customer success.
Highest-signal resume keywords
Client OnboardingCustomer SuccessBilingual CommunicationSales SupportCRM Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Post-Secondary DegreeTechnology GraspCustomer-Facing ExperienceSales ExperienceBusiness Development
Soft Skills
EmpathyCuriosityEnergeticFast LearnerSense of Humour
Tools & Technologies
CRM Software
Certifications & Qualifications
Youth Employment Program Participant
Industry Keywords
Client RetentionUpsell OpportunitiesProduct DemosIndustry EventsWebinars
About the role
Key responsibilities & impact- Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
- Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear
- Flag growth and upsell opportunities to the sales team
- Work with sales, marketing, and product to improve retention across the customer journey
- Log client activity, follow-ups, and leads in the CRM
- Support product demos and presentations led by the business development team
- Help research and attend industry events and webinars
- Work alongside the President, business development, marketing, product, software development, and funding analyst teams
- Support growth in the US and Canada by keeping clients happy and spotting opportunities early
Requirements
What you’ll need- Post-secondary graduate
- Under 30 years old
- Canadian citizen or permanent resident
- First-time participant in the Youth Employment Program
- Post-secondary degree or diploma with a strong grasp of technology
- Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
- Bilingual, with strong oral and written communication
- Interest in sales and business development, with an entrepreneurial streak
- Fast learner, empathetic, energetic, curious about technology, with a good sense of humour
Benefits
Comp & perks- Stock options
- Monthly team events
- Kitchen stocked with healthy snacks and beverages
- Fast-paced learning environment
- Opportunity to meet influencers in the tech community and expand personal network