Customer Support

FunnelCockpit

. You support our customers via Intercom in writing, with a friendly and solution-oriented approach .

Posted 10/18/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a digital environment, with fluency in German and English. Possesses a good technical understanding and the ability to learn new tools while contributing to product improvement and customer feedback.

Highest-signal resume keywords

Customer Service ExperienceFluent GermanFluent EnglishTechnical UnderstandingExperience with Marketing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-Oriented ApproachCourteous CommunicationReliable Work EthicSystematic Problem SolvingIndependent Work

Tools & Technologies

IntercomLinearKnowledge BaseAI Features

Industry Keywords

SaaSE-CommerceIT SupportSEOPerformance MarketingFacebook AdsGoogle Ads

About the role

Key responsibilities & impact

You support our customers via Intercom in writing, with a friendly and solution-oriented approach
You document inquiries in Linear and work closely with our Product and Engineering teams
You test new features and actively help improve our Knowledge Base and AI features
You share customer support feedback and help make FunnelCockpit even better
You contribute your own ideas and work independently

Requirements

What you’ll need

You already have experience in customer service, ideally in a digital environment (e.g., SaaS, e-commerce, or IT support)
You speak fluent German and English – English is required for communication with our international Engineering team
You have a good technical understanding and are comfortable learning new tools
You are solution-first, courteous, and focused on finding solutions
You work reliably, systematically, and independently from your home office
Nice to have: Experience with other marketing tools or landing page/funnel builders
Nice to have: Exposure to SEO and performance marketing (e.g., Facebook Ads, Google Ads)

Benefits

Comp & perks

Flexible working hours, with core hours between 9:00 a.m. and 6:00 p.m.
Short, intensive onboarding with a personal mentor by your side
Open communication, flat hierarchies, and a genuine informal culture
A fully equipped workstation: We provide you with a laptop and additional equipment as needed
The opportunity to work from a co-working space
A flexible, tax-free benefit allowance
The opportunity to actively contribute to new and exciting topics – from feature testing to helping shape our Knowledge Base and AI features
A great team – we regularly host team events and are already looking forward to your ideas