Working Student – Customer Success & Support

FunnelCockpit

. Support customers via Intercom in a written, friendly, and solution-oriented manner.

Posted 10/21/2026part-timeRemote • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication in German and English, while utilizing technical understanding to assist customers with onboarding and product features. Proficient in documenting inquiries and collaborating with cross-functional teams to enhance product offerings.

Highest-signal resume keywords

Customer Support ExperienceFluent GermanTechnical UnderstandingExperience With Marketing ToolsExposure To SEO And Performance Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-OrientedHelpfulCourteousReliableStructured

Tools & Technologies

IntercomLinearFunnelCockpit

Industry Keywords

SaaSE-CommerceIT SupportMarketing ToolsLanding Page BuildersFacebook AdsGoogle Ads

About the role

Key responsibilities & impact

Support customers via Intercom in a written, friendly, and solution-oriented manner.
Help new customers with onboarding and enable them to achieve their first successes with FunnelCockpit quickly.
Document inquiries in Linear and work closely with the Product and Engineering teams.
Test new features and actively improve the Knowledge Base and AI features.
Share feedback from customer interactions and contribute to the continued development of FunnelCockpit.
Bring your own ideas and work independently.

Requirements

What you’ll need

You are an enrolled student, ideally studying business administration, business informatics, media, marketing, or a comparable subject.
You speak fluent German and good English.
You have a good technical understanding and are not afraid to use new tools.
You put solutions first and are helpful, courteous, and solution-oriented.
You work reliably, in a structured manner, and independently from a home office.
Initial experience in customer service, ideally in a digital environment such as SaaS, e-commerce, or IT support (nice to have).
Experience with marketing tools or landing page/funnel builders (nice to have).
Exposure to SEO and performance marketing, such as Facebook Ads and Google Ads (nice to have).

Benefits

Comp & perks

Flexible working hours that can be easily balanced with your studies.
A short, intensive onboarding process with a personal mentor by your side.
Open communication, flat hierarchies, and a genuine first-name culture.
A fully equipped workspace: We provide you with a laptop and additional equipment if needed.
The option to work from a co-working space.
The opportunity to actively contribute to new and exciting topics—from feature testing to shaping our Knowledge Base and AI features.
A great team—we organize regular team events and are already looking forward to your ideas.