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Transportation Coordinator
FuseGlobal Partners. Follow up on loads to determine on-time delivery or apply the correct reason code for delivery failures.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing transportation logistics, including tracking shipments, analyzing service failures, and communicating effectively with carriers and customers. Proficient in utilizing systems such as SAP and TMS to optimize delivery processes and enhance customer service.
Highest-signal resume keywords
Transportation Logistics ManagementSAP ProficiencyCustomer Service ExperienceShipment Tracking and AnalysisEDI Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Shipment TrackingLoad TenderingEDI 214 Error CorrectionData AnalysisCost Management
Soft Skills
Professional CommunicationProblem-SolvingCollaborationConflict Management
Tools & Technologies
FourKitesTMSSAPMicrosoft ExcelWMS
Industry Keywords
Manufacturing EnvironmentTransportation EnvironmentOn-Time DeliveryService FailuresAccessorial Approvals
About the role
Key responsibilities & impact- Follow up on loads to determine on-time delivery or apply the correct reason code for delivery failures.
- Track daily loads in FourKites and follow up with carriers that are not tracking on time.
- Analyze shipments proactively to prevent service failures and improve product fill rates.
- Communicate professionally with carriers and customers, including managing difficult situations and service failures.
- Manage detention, accessorial approvals, benchmark rates, automation objectives, expedite decisions, and related costs.
- Monitor shipments through pickup, transit, and delivery, revising and communicating changes as needed.
- Tender loads to carriers using automated or manual Standard Routing Guide assignment and tender acceptance.
- Notify relevant groups of product supply issues and collaborate with ORM and Operations Planning to resolve them.
- Schedule shipper and receiver appointments and update TMS, SAP, and WMS.
- Consolidate customer orders into full truckloads when necessary.
- Review and correct EDI 214 errors.
- Manage and process customer returns.
- Manage on-time performance and fill rate through reason-code application and monthly cleanup.
- Request EDI setup for newly contracted carriers and create Carrier Portal logins.
- Lead Carrier Portal training sessions for carrier contacts as needed.
- Assist the Transportation Manager with on-time and other reporting.
Requirements
What you’ll need- 2+ years in Customer Service in a manufacturing or transportation environment.
- High School Diploma
- Ability to work fluently in Web-based Systems: SAP, Microsoft Excel, etc.
- Candidates must be located in the United States.
- Candidates must be located near St. Louis, MO, Denver, CO, Crete, NE, Davenport, IA, Clinton, IA, Allentown, PA, Mechanicsburg, PA, Atlanta, GA, Eden, NC, or Flagstaff, AZ for training purposes.
- Mon-Friday; 8-5, with willingness to support occasional overtime and holiday rotation.
Benefits
Comp & perks- Up to $28.60 per hour + Overtime
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance