Senior Telecom Transition Coordinator

Fusion MasTech Inc.

. Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem resolution, and coordinate circuit/service transitions from the legacy contract to replacement contracts .

Posted 10/27/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telecommunications transition projects, including customer coordination, order entry, and scheduling. Proficient in using tools such as DISA Storefront and Microsoft Access to manage service records and facilitate customer training.

Highest-signal resume keywords

Telecommunications Transition ProjectsOrder Entry Tools (DSF/DMP)Microsoft AccessCustomer Service SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ValidationTelecommunications Service Request (TSR) WritingQA/QCDatabase ManagementService Installation Planning

Soft Skills

Excellent CommunicationCustomer OutreachTraining Skills

Tools & Technologies

DISA StorefrontDISA MarketplaceTSST Master Transition DatabaseMicrosoft Excel

Certifications & Qualifications

National Agency Check with Inquiries (NACI)

Industry Keywords

Defense Information Systems Agency (DISA)Defense Information Technology Contracting Organization (DITCO)Customer CoordinationService Transition Planning

About the role

Key responsibilities & impact

Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem resolution, and coordinate circuit/service transitions from the legacy contract to replacement contracts
Use the TSST master Transition Database, government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain inventory-related service records
Work with the Database Engineer and Project Manager to define business requirements for the master Transition Database
Update spreadsheets and databases with customer and vendor contact and site information
Educate customers about new contracts and advise agencies on transition planning
Assist in writing customer network-requirement documents and maintain customer training documentation
Prepare customer service ordering documents using DISA Storefront (DSF) and/or DISA Marketplace
Interface with DoD customers to validate technical, funding, service-point, and approval-routing information before TSR submission
Perform QA/QC reviews before TSR submission
Identify and resolve problems that could prevent service dates from being met
Plan and coordinate service installations and cutover dates
Participate in conference bridges during cutovers, resolve impediments, and issue amended documentation
Assist with customer transition plans and related documents
Review leased-vendor technical proposals, pricing, and documents; resolve discrepancies with DITCO, government customers, and vendors

Requirements

What you’ll need

Bachelor’s degree; 4 years of experience or military experience in related fields can substitute for formal education
Full working knowledge of telecommunications transition projects, including customer coordination, order entry, and scheduling
Experience with order entry tools such as DSF and/or DMP
Excellent communication and customer service skills
Experience using Microsoft Access and Excel
US Citizenship is required
Must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment
Experience/background supporting the Defense Information Systems Agency (DISA) and/or Defense Information Technology Contracting Organization (DITCO) is preferred