Telecom Transition Coordinator – Mid Level

Fusion MasTech Inc.

. Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem identification and escalation, and coordinate circuit/service transitions from the legacy contract to replacement contracts .

Posted 10/27/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telecommunications transition projects, including customer coordination, order entry, and scheduling. Proficient in utilizing DISA Direct Storefront and DISA Marketplace for service ordering and maintaining accurate inventory records.

Highest-signal resume keywords

Telecommunications Transition ProjectsDISA Direct StorefrontCustomer Service OperationsMicrosoft AccessProblem Identification and Escalation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ValidationTelecommunications Service Request WritingQA/QC ReviewOrder EntryService Installation Coordination

Soft Skills

Excellent Communication SkillsCustomer Service Skills

Tools & Technologies

DISA MarketplaceTSST Master Transition DatabaseMicrosoft ExcelTIBI

Industry Keywords

Customer OutreachTransition PlanningService Ordering DocumentsFunding Information ValidationCutover Schedules

About the role

Key responsibilities & impact

Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem identification and escalation, and coordinate circuit/service transitions from the legacy contract to replacement contracts
Utilize the TSST master Transition Database, government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain inventory-related service records
Update spreadsheets and databases with customer and vendor contact and site information
Educate customers on new contracts and advise agencies on transition planning
Assist in writing customer documents identifying network requirements
Prepare and maintain customer training documentation
Prepare customer service ordering documents using DISA Direct Storefront (DDSF) and/or DISA Marketplace (DMP)
Interface with DoD customers to validate technical and funding information before TSR submission
Identify and escalate problems that could prevent service dates from being met
Coordinate service installation and cutover schedules
Participate in conference bridges during cutovers, resolve basic impediments, escalate complex issues, and issue amended documentation
Provide QA/QC review before TSR submission
Provide backup support for the associated Team Lead

Requirements

What you’ll need

1-3 years of customer service operations
High School Diploma
Experience with DISA or DITCO order entry tools such as Storefront, Marketplace, TIBI, etc. – desired
Working knowledge of telecommunications transition projects, including customer coordination, order entry, and scheduling
Excellent communication and customer service skills
Experience using Microsoft Access or Excel
US Citizenship is required
Candidates must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment
Certifications: None required