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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing partner communications and operational processes within B2B environments, with a strong focus on tracking performance against Service Level Agreements (SLAs) and utilizing AI tools for efficiency. Proficient in Microsoft Office and Google Workspace for effective data management and reporting.
Highest-signal resume keywords
B2B Administrative Support ExperienceService Level Agreement (SLA) TrackingMicrosoft Office ProficiencyGoogle Workspace ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data LoggingOperational Case ManagementPartner Change Request ProcessingIssue ResolutionRisk Register Maintenance
Soft Skills
Written CommunicationVerbal CommunicationCollaboration
Tools & Technologies
AI ToolsGoogle WorkspaceMicrosoft Office
Industry Keywords
InsuranceEnergyConsumer Price Comparison Services
About the role
Key responsibilities & impact- Coordinate partner communications and operational change requests across Energy and Insurance workstreams
- Manage partner data processes and business-to-business communications
- Raise, track, and process partner change requests
- Investigate partner misquotes and resolve commercial-impacting issues
- Maintain central logs and risk registers to meet Service Level Agreements (SLAs)
- Collaborate with Partner Development and Compliance teams on escalation workflows
- Use AI tools, Google Workspace, and Microsoft Office for daily task management and team reporting
- Track work against agreed SLAs and escalate emerging trends
- Report to the Business Service Manager
Requirements
What you’ll need- Experience working in a business-to-business (B2B) administrative or operational support role
- Working knowledge of insurance, energy, or consumer price comparison services
- Proficiency using Microsoft Office (Word, Excel) and Google Workspace (Sheets, Slides)
- Familiarity with AI tools to assist in daily workflows and documentation
- Strong written and verbal communication skills when interacting with external partners
- Experience tracking work against Service Level Agreements (SLAs)
- Experience in administrative, customer support, or operational case management
- Proficiency in Microsoft Excel or Google Sheets for data logging
- Ability to work a hybrid schedule from the Cardiff office
Benefits
Comp & perks- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- Share of profits with a bonus when targets are met
- Refer a friend scheme with payment following successful hire
- Well-being support with access to Colleague Assistant Programmes
- Opportunity to purchase shares in Future through the Share Incentive Plan
- Salary sacrifice Pension scheme with up to 5% match
- Free drinks and snacks in offices