Customer Service Assistant

Future

. Act as the primary point of contact between the business and customers.

Posted 10/15/2026contractCardiff • United KingdomMid-LevelSenior💰 £26,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively communicating and assisting customers across various digital channels and telephone. Proficient in problem-solving and utilizing IT systems to track inquiries and provide solutions.

Highest-signal resume keywords

Customer Service ExperienceDigital Communication SkillsProblem-Solving SkillsAttention to DetailIT Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

WordExcelGoogle Suite

Industry Keywords

Contact Centre EnvironmentCustomer AssistanceOnline ComparisonsSpecial OffersCustomer Inquiries

About the role

Key responsibilities & impact

Act as the primary point of contact between the business and customers.
Assist customers while they complete their online comparisons.
Offer clear information on various products and services.
Help customers take advantage of available special offers.
Communicate via telephone, email, live chat, and social media.
Solve problems and assist people when they need it most.
Track inquiries and find solutions using Word, Excel, and Google Suite.
Work closely with the wider customer service team.
Report to the Senior Customer Service Manager.

Requirements

What you’ll need

Experience assisting customers within a contact centre environment or face-to-face.
Experience communicating with customers across digital channels and telephone.
Excellent attention to detail and problem-solving skills.
Familiarity with IT systems including Word, Excel, and Google Suite.

Benefits

Comp & perks

Uncapped leave
Enhanced parental leave
Discounted rates with Dental care and Private Medical care
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend scheme - with payment following the successful hire.
Well-being support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan
Salary sacrifice Pension scheme up to 5% match
Free drinks and snacks in our offices