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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer subscriptions teams and operational workflows while implementing AI solutions to enhance efficiency. Proven ability to coordinate projects, manage budgets, and ensure compliance within a customer service environment.
Highest-signal resume keywords
Team ManagementOperational Project CoordinationAI Tool ImplementationVendor AdministrationBudget Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational WorkflowsProcess MappingRisk ManagementCustomer Service TechnologyCRM PlatformsSubscription Billing Software
Soft Skills
Strong CommunicationCollaboration
Tools & Technologies
SalesforceZuoraChargebee
Industry Keywords
Operational Risk FrameworksStandard Operating ProceduresCustomer SubscriptionsVendor Contract Management
About the role
Key responsibilities & impact- Manage the Cardiff customer subscriptions team and oversee key operational workflows
- Support daily customer service operations and implement automated AI processes
- Partner with internal technology leads, procurement teams, and third-party vendors on strategic initiatives
- Guide and coach Customer Subscriptions Associates, balancing workloads and supporting development
- Implement AI solutions across the customer service technology stack
- Manage operational projects from planning through rollout without disrupting daily service
- Track operational budgets, process invoices, and manage purchase order workflows
- Coordinate supplier proposals and maintain vendor contract database records
- Maintain operational risk frameworks and standard operating procedures to ensure compliance
Requirements
What you’ll need- Experience guiding, coaching, or managing team members within an operational environment
- Proven ability to coordinate operational projects and map business processes effectively
- Familiarity with incorporating AI tools to streamline routine workflows and reduce manual effort
- Experience supporting vendor administration, budget tracking, or risk management controls
- Strong communication skills with the ability to collaborate across multi-functional teams
- Experience with CRM platforms such as Salesforce or subscription billing software like Zuora or Chargebee is beneficial
- Demonstrable experience supporting team operations and guiding team members in a customer-facing environment
- Practical experience coordinating operational improvement projects or process mapping
- Track record of working with customer service tech stacks, CRM systems, or billing software
- Ability to manage administrative workflows related to vendors, budgets, or contracts
- Capability to work collaboratively with cross-functional stakeholders from our Cardiff office
Benefits
Comp & perks- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- Bonus through a share of profits when targets are achieved
- Refer a friend scheme with payment following successful hire
- Well-being support with access to Colleague Assistant Programmes
- Opportunity to purchase shares in Future through the Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in offices