FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing digital membership propositions and customer experience initiatives, leveraging analytical skills to translate user insights into strategic roadmaps and actionable business cases. Proficient in coordinating cross-functional teams and utilizing web analytics tools to drive engagement and project success.
Highest-signal resume keywords
Digital Membership ManagementUser Data AnalysisProject Management Using JiraCross-Functional CollaborationCommercial Business Case Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Membership PropositionsCustomer Experience ManagementUser Insights EvaluationStrategic Roadmap CreationProject Execution Management
Soft Skills
Collaborative MindsetRelationship Building
Tools & Technologies
GA4LookerTableauJiraAsana
Industry Keywords
Digital TransformationCustomer Engagement MetricsSubscription ModelsCommercial PlansCampaign Performance Tracking
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Manage membership propositions across a portfolio of key priority media brands.
- Design, optimise, and scale digital membership propositions.
- Evaluate user insights and customer data to uncover engagement trends and identify features that encourage daily reader habits.
- Build commercial business cases aligned with customer needs, brand strategy, and revenue goals.
- Translate user insights into actionable project roadmaps for technical and product teams.
- Coordinate transformation projects with editorial, marketing, product, and other cross-functional stakeholders.
- Evaluate customer engagement metrics using GA4, Looker, Tableau, and Jira.
- Coordinate product rollouts and ensure digital transformation projects deliver on schedule.
- Track campaign performance and project deliverables.
- Report to the Head of Digital Customer.
Requirements
What you’ll need- Proven background managing digital membership, subscription, or customer experience propositions in a commercial setting.
- Strong analytical skills with experience evaluating user data through platforms like GA4, Looker, or Tableau.
- Practical experience creating strategic roadmaps and managing project execution using tools like Jira or Asana.
- Experience translating customer insights into clear business cases and commercial plans.
- Collaborative mindset with a track record of building positive relationships across cross-functional teams.
- Ability to work effectively on a hybrid or remote basis with visits to our London or Bath offices.
- Demonstrable experience managing digital product, membership, or customer retention initiatives.
- Experience using web analytics and project management software to monitor project deliverables.
- Proven ability to translate user data into actionable commercial recommendations.
- Capability to collaborate with cross-functional brand teams from our London or Bath offices or remotely.
Benefits
Comp & perks- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend scheme - with payment following the successful hire.
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices
- Hybrid and remote flexibility
- Potential for contract extension or permanent conversion