Product Governance Support Officer

Future

. Manage administrative and governance tasks across the Product Governance framework .

Posted 11/6/2026full-timeCardiff • United KingdomMid-LevelSenior💰 £26,500 - £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing administrative and governance tasks, ensuring partner compliance, and conducting Fair Value Assessments. Proficient in utilizing Google Drive and SLA trackers to maintain logs and support operational workflows.

Highest-signal resume keywords

Fair Value AssessmentsPartner Due DiligenceSLA TrackingGovernance Framework ManagementCompliance Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportGovernance ManagementCompliance KnowledgeDocument ReviewRisk Register Maintenance

Soft Skills

Organisational SkillsAttention to DetailWritten Communication

Tools & Technologies

Google DriveGoogle WorkspaceSpreadsheetsSLA Trackers

Industry Keywords

FCA Regulatory StandardsOperational SupportCustomer Journey Reviews

About the role

Key responsibilities & impact

Manage administrative and governance tasks across the Product Governance framework
Ensure partner compliance
Process Fair Value Assessments (FVAs)
Manage partner Due Diligence requests, issue questionnaires, and review documentation
Use Google Drive, Google Workspace, spreadsheets, and SLA trackers to log governance cases
Conduct product journey reviews focused on accessibility and vulnerable customer oversight
Assist Compliance with remuneration review requests
Maintain central logs, risk registers, SLA trackers, and Google Drive folder structures
Provide operational cover for the Governance Officer during leave
Monitor and track change sign-offs
Coordinate escalation workflows for SLA breaches or material review findings
Collaborate with Compliance, Partner Development Managers, and Channel Development Managers to review customer journeys

Requirements

What you’ll need

Experience in administrative, governance, compliance, or operational support roles
Knowledge of Fair Value Assessments, partner Due Diligence, or FCA regulatory standards
Strong organisational skills with experience managing central logs and SLA trackers
Ability to manage Google Drive folder structures and digital document workflows
Excellent written communication skills for interacting with internal and external partners
Strong attention to detail when conducting document reviews and updating risk registers
Experience in an administrative, compliance, or governance support position
Experience managing administrative workflows and tracking Service Level Agreements (SLAs)
Ability to work a hybrid schedule from the Cardiff office

Benefits

Comp & perks

Uncapped leave
Share of profits with a bonus when targets are hit
Refer-a-friend reward
Wellbeing support with access to Colleague Assistant Programmes
Opportunity to purchase shares in Future through the Share Incentive Plan
Hybrid working: three days from the office and two from home