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Future

Senior Client Success Director

Future

. Deliver Partnerships for Luxury and Women’s Lifestyle clients while managing a dedicated team .

Posted 10/9/2026contractLondon • United KingdomSenior💰 £50,000 - £60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong project management capabilities with a focus on delivering high-profile, multi-channel campaigns while leading and developing a dedicated team. Possesses deep understanding of the Luxury and Women’s Lifestyle markets, with a proactive approach to optimizing campaign performance and improving workflows.

Highest-signal resume keywords
Project ManagementCampaign Strategy DevelopmentTeam Leadership and CoachingLuxury and Women’s Lifestyle Market ExpertiseClient-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Multi-Channel Campaign ManagementBudget ManagementCampaign Performance AnalysisPrint AdvertisingDigital AdvertisingOnline Content ProductionVideo ProductionSocial Media TargetingWorkflow OptimizationRFP Development
Soft Skills
CollaborationProactive Problem SolvingExcellent CommunicationOrganizational SkillsTime Management
Industry Keywords
Luxury MarketWomen’s Lifestyle MarketCreative IndustryClient SuccessStakeholder Management

About the role

Key responsibilities & impact
  • Deliver Partnerships for Luxury and Women’s Lifestyle clients while managing a dedicated team
  • Lead delivery of high-profile, multi-channel campaigns
  • Collaborate with Sales, Editorial, Production and other stakeholders to deliver projects on time and to a high standard
  • Manage project plans, timelines, budgets and campaign performance
  • Provide recommendations and identify opportunities to optimise campaign results
  • Support pitches and RFPs by developing effective advertising solutions
  • Improve processes, workflows and ways of working
  • Provide day-to-day leadership and support to the Client Success and Project Management team
  • Conduct regular 1:1s, development and performance conversations, coaching and skills development
  • Act as a senior escalation point and help teams resolve challenges and manage risks proactively
  • Share Luxury and Women’s Lifestyle market insights and competitor trends
  • Partner with Sales, Editorial and Production teams to shape campaign strategy, improve delivery and support Future Creative’s growth
  • Implement efficient workflows and manage team capacity

Requirements

What you’ll need
  • Strong experience managing complex, high-profile or multi-channel campaigns from planning through to delivery
  • Excellent project management skills, including managing timelines, priorities, budgets and multiple stakeholders
  • Collaborative experience across Sales, Editorial, Production and Commercial teams
  • Strong client-facing and communication skills
  • Experience analysing campaign performance and using insights to make recommendations and improve results
  • Proven experience leading, coaching and developing team members
  • Strong understanding of the Luxury and Women’s Lifestyle markets
  • Commercial awareness and experience supporting pitches, RFPs and creative advertising solutions
  • Proactive and solutions-focused approach
  • At least 10+ years as a senior project manager in a creative industry
  • At least 2–3 years management experience
  • Experience with Luxury and Women’s Lifestyle
  • Experience of print advertising, digital advertising, online content and video production
  • Knowledge of social media targeting and publishing
  • Ability to manage a complex and high-volume workload
  • Ability to manage cross-departmental issues and communicate and maintain Project Management team aims and objectives
  • Excellent communication skills
  • Excellent organisational and time management skills

Benefits

Comp & perks
  • Uncapped leave
  • Enhanced parental leave
  • Discounted rates with Dental care and Private Medical care
  • Bonus through a share of profits when targets are met
  • Refer a friend scheme with payment following the successful hire
  • Well-being support with access to Colleague Assistant Programmes
  • Opportunity to purchase shares in Future through the Share Incentive Plan
  • Salary sacrifice Pension scheme with up to 5% match
  • Free drinks and snacks in offices