Change and Release Manager

futureproof consulting

. Drive complete end-to-end operational ownership of Change and Release Management processes within ServiceNow .

Posted 9/22/2026contractRemoteSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Change and Release Management processes within ServiceNow, with a strong focus on ITIL best practices and governance. Proven ability to manage change controls in validated IT environments while effectively communicating with executive stakeholders.

Highest-signal resume keywords

ServiceNow Change ManagementServiceNow Release ManagementITIL v4 CertificationGxP ComplianceChange Advisory Board Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementRelease ManagementComputer System ValidationAudit Trail RequirementsRisk Assessment

Soft Skills

Verbal CommunicationWritten CommunicationStakeholder ManagementCross-Functional Leadership

Tools & Technologies

ServiceNow

Certifications & Qualifications

ITIL v4 Certification

Industry Keywords

ITIL FrameworksChange ControlsValidated IT EnvironmentsIncident ManagementProblem Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Drive complete end-to-end operational ownership of Change and Release Management processes within ServiceNow
Independently evaluate change risks, determine appropriate approval pathways, and verify Change Records contain required Computer System Validation (CSV) evidence
Plan, align, and execute complex release schedules across platform configuration, custom integrations, and vendor-driven platform updates
Lead Change Advisory Board (CAB) meetings
Represent the platform in high-level, cross-functional governance forums with internal leads and executive stakeholders
Enforce ITIL best practices across Change, Release, Incident, and Problem management workflows in ServiceNow
Ensure minimal disruption to production environments

Requirements

What you’ll need

8+ years of total IT/ITS Management experience
Minimum 5 years of direct, hands-on experience leading ServiceNow Change and Release Management with demonstrated solo ownership
Proven track record of managing change controls within validated (GxP) IT environments
Strong understanding of audit trail requirements and validation evidence
Deep knowledge of ITIL frameworks; ITIL v4 certification strongly preferred
Clear understanding of how Change & Release intersects with Incident & Problem management
Ability to assess technical change risks independently and establish correct governance pathways without operational escalation
Exceptional verbal and written English communication skills
Confidence managing executive stakeholders and leading cross-functional discussions

Benefits

Comp & perks

Remote position
Freelance / Contract engagement
40 hours/week
Start date: October, 2026