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Futuri

Product Delivery Manager

Futuri

. Own a centralized Jira queue for bugs, client requests, implementation blockers, and delivery-critical work across Futuri's products .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing software delivery processes, including Jira queue management, risk escalation, and customer communication. Proficient in coordinating technical implementations and maintaining release-readiness across SaaS environments.

Highest-signal resume keywords
Jira ExpertiseSoftware Delivery ManagementSaaS ImplementationRisk EscalationCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Jira WorkflowsJQLAutomationUATAPIsCRM IntegrationsData FeedsRelease ProcessesTechnical Project ManagementProgram Management
Soft Skills
Detail OrientationAccountabilityCalm Under PressurePrioritizationCommunication
Tools & Technologies
NotionSlackGoogle WorkspaceZapierAI Tools
Industry Keywords
SaaSSoftware ConfigurationImplementationDelivery PerformanceCustomer Cutovers

About the role

Key responsibilities & impact
  • Own a centralized Jira queue for bugs, client requests, implementation blockers, and delivery-critical work across Futuri's products
  • Triage new issues based on customer impact, implementation risk, and urgency
  • Ensure every priority has one owner and one committed date
  • Run a focused daily delivery review with Product and Engineering
  • Surface blockers and dates at risk
  • Escalate risks before deadlines are missed and drive recovery plans when timelines change
  • Verify fixes in the customer environment before considering them complete
  • Maintain release-readiness checklists for product releases and customer cutovers
  • Coordinate internal implementation work for new customers, including CRM integrations, data feeds, SSO, user provisioning, mobile access, and configuration
  • Keep the cutover calendar on track
  • Provide CX with plain-English status updates for customer communications
  • Maintain a centralized feature request log and close the loop with requesters when functionality ships
  • Track delivery performance, open risks, aging issues, and committed dates for leadership
  • Use Jira automation, Slack workflows, and AI tools to reduce manual tracking

Requirements

What you’ll need
  • 5+ years in software delivery, technical project management, program management, release management, QA, or a similar role working closely with developers
  • Experience in SaaS or another environment where software is configured, integrated, or implemented for customers
  • Strong Jira expertise, including workflows, JQL, automation, dashboards, and queue management
  • Working knowledge of UAT and production environments, APIs, SSO, CRM integrations, data feeds, and release processes
  • Track record of managing many priorities, owners, and deadlines at once without losing the details
  • Comfort escalating risk, challenging timelines, and holding people accountable without direct management authority
  • Familiarity with Notion, Slack, Google Workspace, and Zapier or similar tools
  • Ability to read a Jira ticket, log excerpt, or API documentation and understand enough to ask the right questions
  • Ability to use AI tools to move faster
  • Ability to stay calm under pressure and take ownership when a date is missed