ServiceNow QA Tester – IT Customer Support Services

G2IT, LLC.

. Develop and execute test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform enhancements.

Posted 11/5/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in testing ServiceNow applications and ITSM modules, including Incident, Problem, Change, and Request Management. Proficient in developing test plans, executing various testing methodologies, and ensuring compliance with accessibility standards.

Highest-signal resume keywords

ServiceNow ITSM TestingAutomated Test Framework (ATF)Functional TestingUser Acceptance Testing (UAT)Section 508/WCAG Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test PlansTest CasesRegression TestingIntegration TestingEnd-to-End TestingDefect DocumentationTest Case DevelopmentServiceNow WorkflowsAgile MethodologySoftware Quality Assurance

Soft Skills

Strong CommunicationAnalytical SkillsProblem-Solving SkillsIndependent WorkTeam Collaboration

Tools & Technologies

ServiceNowServiceNow Automated Test Framework (ATF)Service PortalCMDBFlow Designer

Certifications & Qualifications

DoD Secret Clearance

Industry Keywords

ITSMAccessibility TestingBusiness Process AutomationGovernment RequirementsSoftware Defects Tracking

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Develop and execute test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform enhancements.
Perform functional, regression, integration, and end-to-end testing to ensure system reliability and performance.
Test ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
Validate Service Catalog workflows, approvals, notifications, and automated business processes.
Build and maintain automated test cases using ServiceNow Automated Test Framework (ATF).
Identify, document, and track software defects while collaborating with developers to resolve issues.
Test ServiceNow integrations, business rules, Flow Designer workflows, and Service Portal functionality.
Support User Acceptance Testing (UAT) and ensure solutions meet business and government requirements.
Conduct accessibility and security-focused testing to support Section 508/WCAG compliance and secure platform functionality.
Collaborate with developers, business analysts, administrators, and stakeholders in an Agile environment.
Support testing during platform upgrades, releases, and system enhancements.

Requirements

What you’ll need

Bachelor's degree and at least 3 years of relevant experience. An additional 4 years of experience may substitute for the degree.
U.S. Citizenship.
Active DoD Secret clearance (T3/T3R).
At least 3 years of experience in software testing or quality assurance.
Hands-on experience testing ServiceNow applications, ITSM modules, and workflows.
Experience with ServiceNow Automated Test Framework (ATF) or similar automation tools.
Understanding of ServiceNow ITSM processes, including Incident, Problem, Change, Request Management, and Service Catalog.
Experience performing functional, regression, integration, and end-to-end testing.
Ability to develop test cases, document defects, and verify software fixes.
Familiarity with ServiceNow Service Portal, CMDB, and system integrations.
Experience supporting Agile development teams and User Acceptance Testing (UAT).
Working knowledge of Section 508/WCAG accessibility requirements.
Strong communication, analytical, and problem-solving skills.
Ability to work independently and contribute effectively in a remote team environment.
Preferred certifications and experience listed under “Nice to Have” are optional and not required.

Benefits

Comp & perks

100% Remote Opportunity: Enjoy the flexibility of working from home while supporting an important federal mission.
Competitive Salary: $70,000–$80,000 annually, depending on experience and qualifications.
Meaningful Work: Help improve enterprise IT services and technology supporting federal operations.
Professional Growth: Expand your experience with ServiceNow, test automation, and enterprise IT modernization.
Collaborative Team: Work alongside experienced IT professionals in a supportive, mission-focused environment.