Logistics and Customer Service Supervisor

G2L LOGÍSTICA

. Supervise the operational and administrative activities of the Customer Service and Logistics team, ensuring compliance with established procedures and service levels.

Posted 10/9/2026full-timeBarueri • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics operations and customer service management, with a strong focus on performance metrics, process improvement, and team leadership. Proficient in utilizing ERP systems and TMS for operational efficiency.

Highest-signal resume keywords

Logistics Operations ManagementTeam ManagementPerformance Indicator ManagementKnowledge of TMS SystemsIntermediate to Advanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ProcessesTransportation Chain KnowledgeKPI ManagementOperational Incident ResolutionCustomer Satisfaction Metrics

Soft Skills

Effective CommunicationProblem-SolvingTeam Leadership

Tools & Technologies

TOTVS Protheus ERPCT-eMDF-eCIOT

Industry Keywords

Customer ServiceLogisticsTransportation OperationsAdministrative Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Supervise the operational and administrative activities of the Customer Service and Logistics team, ensuring compliance with established procedures and service levels.
Monitor performance, productivity, SLA, quality, service-level, and customer-satisfaction metrics, implementing corrective actions when necessary.
Manage and resolve operational incidents, ensuring prompt service and minimizing impacts on customers.
Act as the liaison between customers, carriers, drivers, operations, and the commercial team, ensuring an effective flow of information.
Monitor the proper use of corporate systems, ensuring the quality of records and information used for decision-making.
Identify opportunities to improve operational and customer-service processes, developing and monitoring action plans to increase efficiency and quality.

Requirements

What you’ll need

Bachelor’s degree in Logistics, Business Administration, Production Engineering, or a related field.
At least 2 years of experience in logistics operations, transportation, or Customer Service.
At least 2 years of team-management experience preferred.
Experience working for carriers, logistics operators, or road freight transportation operations.
Administrative team management.
Performance indicator (KPI) management.
Knowledge of logistics processes and the transportation chain.
Knowledge of CT-e, MDF-e, CIOT, and transportation documentation.
Intermediate to advanced Excel skills.
TOTVS Protheus ERP experience is a plus.
Knowledge of TMS systems.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Meal Voucher
Food Voucher
Group Life Insurance
Transportation or Fuel Allowance (according to your preference)
Extended maternity and paternity leave
TotalPass
+Cuidado Program: confidential professional assistance for personal matters at no cost
Prescription Drug Allowance
Profit-Sharing Program (PPR)