Design Service Specialist

GAF

. Provide technical roofing application support across the project lifecycle from specification to guarantee issuance .

Posted 10/23/2026full-timeUnited StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical roofing application support, including compliance with industry standards and effective communication with contractors and design professionals. Proficient in analyzing warranty claims and managing project documentation to mitigate risk and ensure compliance.

Highest-signal resume keywords

Technical Roofing Application SupportCompliance ReviewWarranty Claims AnalysisProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Knowledge of Exterior Construction MaterialsField Inspection Report ReviewProduct Application InstructionsCAD Architectural Details ReviewGuarantee RegistrationRisk Mitigation DocumentationWarranty Repair ProceduresClaims Workflow ParticipationConstruction Materials Sales SupportAnalysis and Problem-Solving

Soft Skills

Attention to DetailMultitaskingTeam PlayerInfluencing SkillsPrioritization

Certifications & Qualifications

H.S. Diploma or GEDMembership in IIBEC or CSI

Industry Keywords

GAF LiteratureUnderwriters LaboratoriesFactory MutualMiami-Dade Assembly LettersWind CalculationsCommercial Field ConstructionConstruction Contractor ProgramsTechnical VariancesGuarantee ExclusionsCross-Functional Support

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide technical roofing application support across the project lifecycle from specification to guarantee issuance
Manage typical and atypical technical product and application requests
Locate, review, and interpret product information from GAF literature, Underwriters Laboratories, Factory Mutual, Miami-Dade Assembly letters, wind calculations, wind addendums, and technical variances
Review field inspection reports for compliance with manufacturer and industry standards
Identify guarantee exclusions and document addendums to mitigate liability and risk
Review technical roofing application information during commercial roofing guarantee registration
Contact contractors, design professionals, and GAF sales personnel to confirm registration information
Prepare technical correspondence for project compliance, modifications, guarantee transfers, PV solar applications, and warranty repair procedures
Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations
Research, analyze, and disseminate information related to guarantee/warranty claims
Support guarantee/warranty-related repair invoices and ensure repair costs align with market expectations
Provide cross-functional support for Sales Operations and GAF contractor programs
Participate in strategic initiatives involving claims/warranty workflows, software development, and product design
Research, analyze, and disseminate department productivity reports

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED)
One or more years of related work experience
0–5% travel
Previous experience with construction contractor programs and construction materials sales support is a plus
Commercial field construction experience is a plus
Technical knowledge of general exterior construction materials is a plus
Participation/membership in leading industry organizations such as IIBEC or CSI is a plus; future participation is expected
Strong analysis and problem-solving skills
Strong attention to detail
Ability to multitask and handle multiple projects simultaneously
Ability to work as a team player
Ability to communicate complicated concepts and recommended courses of action effectively
Demonstrated ability to oversee projects
Strong ability to influence and drive cross-functional decisions and initiatives
Good prioritization skills
Excellent communication/interpersonal skills
Must be eligible to work in the U.S. without employer-sponsored visa

Benefits

Comp & perks

Medical, dental, and vision health insurance for employees and families
Family-Building benefits supporting fertility and parenthood
401(k) plan with employer matching, including pre-tax and/or Roth contributions
Wellness program
Free financial coaching
Referral program
Product rebates for an employee’s primary residence
Internal training programs and courses
Tuition reimbursement program
Employee Resource Groups focused on education and allyship
Vacation packages for full-time permanent positions