Associate Professional, Quality

Gainwell Technologies

. Monitor and evaluate voice and non-voice interactions for accuracy, compliance, and experience .

Posted 10/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and compliance within Provider Enrollment and Credentialing, utilizing data-driven insights to enhance processes and improve stakeholder experiences. Strong communication and collaboration skills are essential for engaging with diverse teams and facilitating effective calibration sessions.

Highest-signal resume keywords

Quality Assurance ExperienceProvider Enrollment ExpertiseMicrosoft Office Suite ProficiencyCXOne FamiliarityStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Assurance PrinciplesProvider EnrollmentCredentialingData-Driven InsightsProcess ImprovementCompliance StandardsQuality AnalysisAutomation Techniques

Soft Skills

CollaborationOrganizational SkillsTime ManagementAdaptabilityIndependent Work

Tools & Technologies

Microsoft Office SuiteSharepointCXOneVerint

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Federal PoliciesState GuidelinesCalibration SessionsStakeholder EngagementQuality Standards

About the role

Key responsibilities & impact

Monitor and evaluate voice and non-voice interactions for accuracy, compliance, and experience
Provide quality assurance and analysis of Provider Enrollment applications
Ensure compliance with Federal and State policies and guidelines
Meet established production and quality standards while processing and supporting complex provider enrollment requirements
Participate in and facilitate calibration sessions and stakeholder engagement meetings
Identify, escalate, and support resolution of quality issues, coaching opportunities, and process improvement needs
Use data-driven insights, automation, and industry best practices to recommend process and policy improvements
Partner with centralized and account teams to enhance employee, member, and client experiences

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Two or more years of quality assurance experience, QA principles and methodologies, or subject matter expertise of areas to be evaluated
Minimum of 3 years working in Provider Enrollment and/or Credentialing required
5 years of experience preferred
Ability to collaborate with team members across multiple areas
Proficiency in Microsoft Office Suite and Sharepoint
Familiarity with contact center and back-office quality platforms (CXOne, Verint, etc.)
Strong written and verbal communication skills
Ability to work effectively with diverse teams
Strong organizational and time management skills
Ability to work independently and collaboratively
Adaptability to change and continuous improvement
Minimum broadband speed of 24 MBS download and 8 MBS upload for remote work
Home office or room with a door required
Availability from 8am-5pm and punctuality

Benefits

Comp & perks

Work flexibility
Learning and career development
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies