Associate Professional Quality

Gainwell Technologies

. Monitor and evaluate voice and non-voice interactions for accuracy, compliance, and experience .

Posted 11/9/2026full-timeRemote • Idaho • United StatesMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance principles and methodologies, with a strong focus on Provider Enrollment compliance and process improvement. Proven ability to analyze interactions and implement data-driven insights to enhance operational efficiency and client experiences.

Highest-signal resume keywords

Quality Assurance ExperienceProvider Enrollment ExpertiseData Analysis SkillsMicrosoft Office Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance PrinciplesProcess ImprovementCompliance EvaluationData-Driven InsightsTransaction AnalysisAudit ConductingQuality Standards AdherenceCXOne FamiliarityVerint FamiliarityRegulatory Standards Knowledge

Soft Skills

CollaborationOrganizational SkillsTime ManagementAdaptabilityIndependent Work

Tools & Technologies

Microsoft Office SuiteSharePointCXOneVerint

Industry Keywords

Provider EnrollmentCredentialingQuality InitiativesClient ExperienceRegulatory Compliance

About the role

Key responsibilities & impact

Monitor and evaluate voice and non-voice interactions for accuracy, compliance, and experience
Measure and analyze calls, transactions, and related business processes
Conduct daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies, and procedures
Contribute to planning, execution, and delivery of quality initiatives
Partner with centralized and account teams to enhance employee, member, and client experiences
Provide quality assurance and analysis of Provider Enrollment applications for compliance with Federal and State policies and guidelines
Meet established production and quality standards while processing and supporting complex provider enrollment requirements
Participate in and facilitate calibration sessions and stakeholder engagement meetings
Identify, escalate, and support resolution of quality issues, coaching opportunities, and process improvement needs
Use data-driven insights, automation, and industry best practices to recommend process and policy improvements and increase QA efficiency and effectiveness

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Two or more years of quality assurance experience, including QA principles and methodologies or subject matter expertise of areas to be evaluated
Minimum of 3 years working in Provider Enrollment and/or Credentialing required
5 years of experience preferred
Ability to collaborate with team members across multiple areas
Proficiency in Microsoft Office Suite and SharePoint
Familiarity with contact center and back-office quality platforms, including CXOne and Verint
Strong written and verbal communication skills
Ability to work effectively with diverse teams
Strong organizational and time management skills
Ability to work independently and collaboratively
Adaptability to change and continuous improvement
Punctuality and availability during 8am–5pm hours
Home office or room with a door to separate from anyone in the house
Remote employees' broadband Internet connections should have a minimum speed of 24 MBS download and 8 MBS upload

Benefits

Comp & perks

Virtual work mode
Home office or room with a door required for remote work
Broadband Internet connection minimum of 24 MBS download and 8 MBS upload for remote employees