Associate Professional Quality

Gainwell Technologies

. Evaluate contact center interactions and back-office transactions, including complex cases, for accuracy, compliance, and adherence to quality standards .

Posted 11/5/2026full-timeRemote • Wisconsin • United StatesJuniorMid-Level💰 $40,300 - $57,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance processes, including performance evaluation and compliance monitoring, while effectively collaborating with cross-functional teams to drive operational improvements in healthcare contact center and back-office operations.

Highest-signal resume keywords

Quality Assurance ExperienceMedicaid Management Information Systems (MMIS)Quality Monitoring PlatformsAnalytical SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance PrinciplesAuditing PracticesPerformance EvaluationData AnalysisProcess Improvement

Soft Skills

Organizational SkillsCommunication SkillsCollaboration SkillsAttention to Detail

Tools & Technologies

NICE CXoneVerintMicrosoft Office SuiteSharePoint

Industry Keywords

Healthcare OperationsContact CenterBack-Office OperationsCompliance Standards

About the role

Key responsibilities & impact

Evaluate contact center interactions and back-office transactions, including complex cases, for accuracy, compliance, and adherence to quality standards
Conduct quality reviews and audits
Analyze performance trends and identify opportunities to improve operational effectiveness
Participate in and, when appropriate, facilitate calibration sessions
Collaborate with operational teams and stakeholders to communicate quality findings, support coaching opportunities, and resolve identified issues
Recommend process and policy improvements based on quality results, operational trends, and data-driven insights
Leverage quality monitoring platforms, reporting tools, and automation to improve quality assurance efficiency and effectiveness
Support healthcare contact center and back-office operations
Collaborate with cross-functional teams on operational goals and continuous improvement initiatives
Manage multiple priorities while maintaining accuracy, attention to detail, and established performance expectations
Adapt to evolving business needs, client requirements, and operational processes

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
At least two years of quality assurance experience or relevant subject matter expertise
Demonstrated knowledge of Medicaid Management Information Systems (MMIS) operations, including one or more functional areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, Data/Back Office Operations (DBO), or Provider Relations/SURS
Experience with quality assurance principles, monitoring methodologies, auditing practices, and performance evaluation
Proficiency in Microsoft Office Suite and SharePoint
Familiarity with quality monitoring platforms such as NICE CXone, Verint, or similar systems
Strong analytical, organizational, and communication skills
Ability to collaborate effectively across teams and communicate actionable insights
Must be available to work 8:00 a.m. to 5:00 p.m. Central Time

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Opportunity to grow your career