Associate Professional Quality CT

Gainwell Technologies

. Evaluate omni-channel interactions, including calls, emails, chats, and back-office transactions, for accuracy, quality, compliance, and regulatory adherence .

Posted 9/24/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $40,300 - $57,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance principles and methodologies, with a focus on omni-channel interactions and compliance standards. Proficient in data-driven process improvements and effective communication with operational leaders and stakeholders.

Highest-signal resume keywords

Quality Assurance ExperienceOmni-Channel/Contact Center OperationsClaims ProcessingMicrosoft Office Suite ProficiencyCXone or Verint Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance PrinciplesQA MethodologiesData-Driven Process ImprovementRegulatory AdherenceDaily Reviews and Audits

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaboration Across Teams

Tools & Technologies

Microsoft Office SuiteSharePointCXoneVerint

Industry Keywords

Omni-Channel InteractionsContact Center OperationsProvider RelationsCompliance RisksQuality Calibration Sessions

About the role

Key responsibilities & impact

Evaluate omni-channel interactions, including calls, emails, chats, and back-office transactions, for accuracy, quality, compliance, and regulatory adherence
Participate in and facilitate quality calibration sessions when assigned
Communicate quality insights and trends to operational leaders and key stakeholders
Escalate unresolved quality concerns, coaching referrals, compliance risks, and process improvement opportunities
Recommend and support data-driven process, policy, and technology improvements
Conduct daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies, and procedures
Contribute to planning, execution, and delivery of quality initiatives
Partner with centralized and account teams to improve employee, member, and client experiences

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant professional experience
Two or more years of quality assurance experience, including knowledge of QA principles and methodologies or subject-matter expertise in the area being evaluated
Demonstrated subject matter expertise in one or more MMIS functional areas, including Omni-Channel/Contact Center Operations, Claims Processing, and Provider Relations
Proficiency in Microsoft Office Suite and SharePoint
Familiarity with contact-center or back-office quality platforms such as CXone or Verint
Strong written and verbal communication skills
Ability to collaborate effectively across teams and functional areas
Minimum broadband speed of 24 MBS download and 8 MBS upload for remote work
Must have a home office or room with a door
Must work 8am–5pm punctually

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Home office/remote work arrangement