Associate Professional Quality

Gainwell Technologies

. Evaluate omni-channel interactions, including calls, emails, chats, and back-office transactions, for accuracy, quality, compliance, and adherence to regulatory requirements .

Posted 9/23/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $40,300 - $57,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance principles and methodologies, with a focus on Omni-Channel/Contact Center Operations and compliance with regulatory standards. Proficient in data-driven process improvements and effective communication with stakeholders to enhance quality initiatives.

Highest-signal resume keywords

Quality Assurance ExperienceOmni-Channel/Contact Center OperationsClaims ProcessingMicrosoft Office Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Assurance PrinciplesQuality MethodologiesData-Driven Process ImprovementAudit and Review ProcessesRegulatory Compliance

Soft Skills

CollaborationEffective Communication

Tools & Technologies

CXoneVerintSharePoint

Industry Keywords

MMIS Functional AreasContact Center OperationsClaims ProcessingProvider Relations

About the role

Key responsibilities & impact

Evaluate omni-channel interactions, including calls, emails, chats, and back-office transactions, for accuracy, quality, compliance, and adherence to regulatory requirements
Participate in and, when assigned, facilitate quality calibration sessions to support consistent evaluation practices
Communicate quality insights and trends through regular engagement with operational leaders and key stakeholders
Escalate unresolved quality concerns, coaching referrals, compliance risks, and process improvement opportunities
Recommend and support data-driven process, policy, and technology improvements that strengthen QA efficiency and effectiveness
Conduct daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies, and procedures
Contribute to planning, execution, and delivery of quality initiatives
Partner with centralized and account teams to enhance employee, member, and client experiences

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant professional experience
Two or more years of quality assurance experience, including knowledge of QA principles and methodologies or subject-matter expertise in the area being evaluated
Demonstrated subject matter expertise in one or more MMIS functional areas, including Omni-Channel/Contact Center Operations, Claims Processing, and Provider Relations
Proficiency in Microsoft Office Suite and SharePoint
Familiarity with contact-center or back-office quality platforms such as CXone or Verint
Strong written and verbal communication skills
Ability to collaborate effectively across teams and functional areas

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies