Business Analyst, Services Coordinator

Gainwell Technologies

. Serve as the primary liaison between clients, business stakeholders, and internal operational teams .

Posted 10/2/2026full-timeRemote • Mississippi • United StatesMid-LevelSenior💰 $51,900 - $74,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, service coordination, and operational support, with a strong focus on client communication and process improvement. Proficient in managing service requests and utilizing tools like ServiceNow and Azure DevOps to enhance service delivery and operational readiness.

Highest-signal resume keywords

Business AnalysisService CoordinationServiceNow User ExperienceAzure DevOps User ExperienceALM Processes Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisService CoordinationProcess ImprovementRequirements DocumentationIncident ManagementService Workflow ManagementProject PlanningOperational ReadinessService Delivery SupportITIL Principles Knowledge

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsVerbal CommunicationWritten Communication

Tools & Technologies

ServiceNowAzure DevOpsMicrosoft 365ALM Tools

Industry Keywords

Client-Facing RolesCross-Functional TeamsOperational DocumentationKnowledge ArticlesService Provisioning

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Serve as the primary liaison between clients, business stakeholders, and internal operational teams
Gather, analyze, and document client and business requirements
Translate client needs into functional requirements and actionable work items
Facilitate communication between business stakeholders and technical teams
Participate in requirements reviews, solution discussions, and service enhancement planning
Identify process improvement opportunities and recommend solutions
Serve as a primary contact for service-related requests and inquiries
Coordinate service provisioning and support activities across internal teams
Monitor service requests and ensure timely completion
Provide status updates and communications to clients and stakeholders
Escalate issues, risks, and service delivery concerns
Participate in projects involving new services, enhancements, and operational improvements
Coordinate service readiness and support implementation efforts
Assist with project planning, testing, operational impact assessments, and transition-to-support activities
Create, manage, track, and close service requests, incidents, and work items
Use ServiceNow to manage incidents, requests, changes, and service fulfillment activities
Use Azure DevOps to track user stories, defects, tasks, and project work items
Support ALM processes, requirements tracking, testing coordination, defect management, and release support
Develop and maintain service procedures, operational documentation, knowledge articles, and reference materials
Support training and process documentation for internal stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent work experience
Experience in business analysis, service coordination, operations support, or client-facing roles
Experience using ServiceNow in a user capacity to manage incidents, requests, and service workflows
Experience using Azure DevOps (ADO) in a user capacity to manage work items, user stories, defects, and project tasks
Familiarity with Application Lifecycle Management (ALM) processes and tools
Strong analytical, problem-solving, and organizational skills
Excellent verbal and written communication abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and customer service orientation
Knowledge of ITIL service management principles
Experience supporting software development or service delivery organizations
Experience working with cross-functional business and technical teams
Experience supporting project implementation and operational readiness activities
ServiceNow user-level experience
Azure DevOps (ADO) user-level experience
ALM tools user-level experience
Microsoft 365, including Teams, Outlook, Word, Excel, and PowerPoint
Video camera required for screenings, interviews, and initial orientation week
Stable internet connection and quiet location required for screenings, interviews, and meetings
Must not use AI tools, virtual backgrounds/filters, or visual enhancements during interviews

Benefits

Comp & perks

Work flexibility
Learning and career development
Fully remote options from Contiguous US locations only
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Video cameras used during interviews and initial orientation week
Stable internet and quiet location for screenings, interviews, and meetings