Call Center Representative, Healthcare

Gainwell Technologies

. Handle high-volume inbound calls from members, providers, and stakeholders .

Posted 10/14/2026full-timeRemote • Idaho • United StatesJuniorMid-Level💰 $30,500 - $43,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling high-volume inbound calls and resolving healthcare-related inquiries while maintaining compliance and quality standards. Proficient in multitasking and documenting interactions effectively in a fast-paced environment.

Highest-signal resume keywords

Call Center ExperienceHealthcare Inquiry SupportVerbal And Written CommunicationMultitasking And DocumentationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingInquiry ResolutionDocumentation AccuracyQuality ComplianceProductivity Metrics

Soft Skills

ProfessionalismEmpathyCollaborationAdaptability

Tools & Technologies

Computer SystemsMicrosoft Office

Industry Keywords

MedicaidHealthcare ServicesClaims ProcessingCustomer Experience

About the role

Key responsibilities & impact

Handle high-volume inbound calls from members, providers, and stakeholders
Resolve inquiries related to healthcare services, eligibility, and claims
Escalate complex cases as needed
Accurately document interactions in systems while maintaining quality and compliance standards
Meet or exceed call quality, productivity, and attendance metrics
Collaborate with team members and leadership to improve processes and enhance the customer experience
Complete structured training and onboarding

Requirements

What you’ll need

2+ years of call center or customer service experience, preferably in a high-volume environment
Experience supporting Medicaid, healthcare, or claims-related inquiries
Strong verbal and written communication skills with a focus on professionalism and empathy
Ability to multitask, navigate multiple systems, and document while on live calls
Basic proficiency with Microsoft Office and computer systems
Must reside in Idaho
Availability for scheduled 8-hour shifts between 7:00 AM–7:00 PM MST, Monday–Friday
Ability to work in a high-volume call environment with extended periods on the phone
Ability to work full-time, 40 hours per week
Video camera required during interviews and initial training
Minimum internet requirement: 24 Mbps download / 8 Mbps upload

Benefits

Comp & perks

Flexible hours
Work-life balance
Continuous learning and career development
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Remote work from home