Certified Pharmacy Technician

Gainwell Technologies

. Support members, providers, and pharmacies with pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSenior💰 $41,600 - $47,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmacy operations, including prior authorizations and claims processing, while ensuring compliance with regulatory and operational guidelines. Strong focus on customer service and effective communication to enhance member satisfaction.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Pharmacy Technician RegistrationPharmacy Claims SupportCustomer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmacy OperationsPrior AuthorizationsClaims ProcessingMedication-Related ResearchDocumentation Accuracy

Soft Skills

Communication SkillsAttention to DetailCollaboration Skills

Tools & Technologies

Pharmacy SystemsComputer ApplicationsDocumentation Tools

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)Pharmacy Technician Registration

Industry Keywords

Pharmacy Benefit Manager (PBM) ServicesManaged Care ProgramsSpecialty PharmacyHealthcare Customer Service

About the role

Key responsibilities & impact

Support members, providers, and pharmacies with pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues
Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns while maintaining service level expectations
Review, document, and process pharmacy transactions and requests according to client, regulatory, and operational guidelines
Use multiple systems and resources to investigate issues, provide resolutions, and maintain complete documentation
Collaborate with internal teams, healthcare professionals, and external stakeholders to support quality service delivery and member satisfaction
Support pharmacy-related operations across various programs and clients
Participate in training and professional development opportunities

Requirements

What you’ll need

Active Certified Pharmacy Technician (CPhT) certification preferred
Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable
Experience supporting pharmacy operations, prior authorizations, pharmacy claims, PBM services, managed care programs, specialty pharmacy, or healthcare customer service preferred
Strong customer service, communication, and problem-solving skills
Ability to work effectively in a fast-paced, high-volume environment
Proficiency using pharmacy systems, multiple computer applications, and documentation tools
Accuracy and attention to detail

Benefits

Comp & perks

Work flexibility
Learning and career development
Medical benefits
Dental benefits
Vision benefits
401(k) with company match
Flexible paid time off
Paid holidays
Wellness programs
Additional employee support resources
Professional development opportunities
Educational assistance
Leadership and technical development academies
Generous flexible vacation policy