Client Engagement Manager

Gainwell Technologies

. Engage several clients, including a top 10 client .

Posted 10/1/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $52,900 - $75,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, contract operations, and revenue generation within highly regulated industries. Proficient in developing project approaches, monitoring budgets, and ensuring compliance with healthcare policies and regulations.

Highest-signal resume keywords

Client Relationship ManagementContract Operations ManagementRevenue GenerationHealthcare ComplianceProject Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget MonitoringProposal DevelopmentClient Satisfaction ManagementRevenue UpsellingStrategic Account Management

Soft Skills

CommunicationCollaborationClient EngagementRelationship Building

Tools & Technologies

Invoicing SystemsAccrual Tracking Tools

Industry Keywords

Health InsuranceHealthcare PolicyRegulatory ComplianceClient ServicesBusiness Administration

About the role

Key responsibilities & impact

Engage several clients, including a top 10 client
Manage client contracts and relationships
Ensure Gainwell operations perform according to contractual commitments
Generate revenue and upsell new services to existing clients
Prepare and monitor budgets and revenue expectations for assigned clients
Develop project approaches and implementation plans with clients
Oversee development and implementation
Report progress toward strategic client growth and business goals to client engagement leadership
Communicate and interface regularly with clients
Create agendas and provide recaps for client touchpoints
Direct contract operations to ensure successful service delivery
Identify and seek new revenue sources
Build relationships with internal and external staff to meet or exceed client expectations
Manage client satisfaction
Support sales opportunities and assist with closing sales, including proposal development
Monitor state legislative, regulatory, and competitive environments and alert engagement leadership to risks and opportunities
Support collaboration between the client engagement team, internal departments, and operations staff
Handle client invoicing and accrual tracking
Ensure timely delivery of solution files, reports, invoices, and supporting detail

Requirements

What you’ll need

Bachelor’s degree required OR 5+ years of relevant professional experience in lieu of a bachelor’s degree
Preferred experience in health insurance or healthcare-related industries
Preferred experience in client services, customer success, or business administration
Preferred experience in healthcare policy, regulations, or compliance
Preferred experience in highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services)
Preferred experience in large-scale client relationship management or strategic account management
Ability to support west coast clients in PST as needed

Benefits

Comp & perks

Comprehensive leadership and technical development academies
Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Quarterly travel