Contact Center Provider Services

Gainwell Technologies

. Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and clarity in communication, while ensuring compliance with healthcare regulations and achieving established KPIs. Proficient in documenting interactions and collaborating effectively with team members to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ComplianceCRM DocumentationKPI AchievementEmpathy and Active Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResearchInsurance VerificationScript AdherenceMultitaskingCase Management

Soft Skills

Organizational SkillsCommunication SkillsAttention to DetailCompassionProblem-Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer SatisfactionInbound/Outbound CallsLive Chat SupportProcess Improvement

About the role

Key responsibilities & impact

Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms
Address inquiries with empathy, accuracy, and composure
Listen to questions and concerns and provide clear, accurate information aligned with company policies and procedures
Escalate complex issues to leadership when appropriate
Document interactions, feedback, and resolutions in the CRM or case management system
Share insights on recurring issues to support process improvement
Collaborate with team members and supervisors to coordinate support
Route issues to appropriate departments
Meet or exceed established KPIs
Research claims and verify insurance coverage
Resolve inquiries and ensure compliance with healthcare regulations
Follow established scripts and guidelines while delivering high-quality customer contact experiences

Requirements

What you’ll need

High school diploma/GED required
1–2 years of experience in customer service, preferably healthcare
Strong organizational and communication skills
High attention to detail
Ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity
Ability to multitask and navigate multiple systems simultaneously
Ability to work 8:00AM–4:30PM EST or 8:30AM–5:00PM EST
Ability to meet call quality, handle time, customer satisfaction, script adherence, quality, and scheduled-hours KPIs

Benefits

Comp & perks

Work flexibility
Professional growth through training and mentorship
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Career development opportunities