Contact Center Provider Services

Gainwell Technologies

. Engage with providers and members through inbound/outbound calls, emails, live chat, and other platforms .

Posted 11/6/2026full-timeRemote • Texas • United StatesJunior💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and accuracy while addressing inquiries. Proficient in navigating multiple systems and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Customer Service ExperienceHealthcare KnowledgeCRM DocumentationKPI AchievementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ResearchInsurance VerificationProcess ImprovementDocumentationMultitasking

Soft Skills

EmpathyActive ListeningCommunicationAttention to DetailCollaboration

Tools & Technologies

CRM SystemCase Management System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare RegulationsCustomer SatisfactionCall QualityHandle TimeQuality Standards

About the role

Key responsibilities & impact

Engage with providers and members through inbound/outbound calls, emails, live chat, and other platforms
Address inquiries with empathy, accuracy, and composure
Provide clear and accurate information according to company policies and procedures
Escalate complex issues to leadership when appropriate
Document interactions, feedback, and resolutions in the CRM or case management system
Share insights on recurring issues to support process improvement
Collaborate with team members and supervisors to coordinate support
Route issues to appropriate departments
Meet or exceed KPIs including call quality, handle time, customer satisfaction, and adherence to scripts, quality standards, and scheduled hours
Research claims and verify insurance coverage
Ensure compliance with healthcare regulations

Requirements

What you’ll need

High school diploma/GED required
1–2 years of experience in customer service, preferably healthcare
Strong organizational and communication skills
High attention to detail
Ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity
Ability to multitask and navigate multiple systems simultaneously
Ability to work 8:00AM–4:30PM or 8:30AM–5:00PM EST

Benefits

Comp & perks

Professional growth through training and mentorship
Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies