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CX Quality Supervisor
Gainwell Technologies. Oversee daily quality assurance activities and prioritize team workload .
Posted 9/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $54,200 - $77,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance, with a strong focus on healthcare and Medicaid operations, particularly in Provider Enrollment. Proven ability to lead teams, implement process improvements, and ensure compliance with quality standards.
Highest-signal resume keywords
Quality Assurance ExperienceHealthcare/Medicaid Operations ExpertiseTeam Leadership ExperienceQuality Management PrinciplesQuality Monitoring Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Control PracticesRoot Cause AnalysisSix Sigma MethodologiesContinuous Improvement StrategiesPerformance Data AnalysisProcess Improvement ImplementationQuality Assurance Program DevelopmentMeasurable Improvement DrivingComplex Issue EvaluationTesting Methodologies
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCollaborationAccountabilityMentoring
Tools & Technologies
Quality Monitoring SystemsOperational TechnologiesScheduling ToolsBusiness Software Applications
Industry Keywords
Provider EnrollmentQuality StandardsRegulatory StandardsClient ExpectationsService Delivery
About the role
Key responsibilities & impact- Oversee daily quality assurance activities and prioritize team workload
- Ensure consistent delivery of high-quality results meeting organizational and client expectations
- Identify quality trends and analyze performance data
- Implement process improvements that enhance efficiency, accuracy, and service delivery
- Recruit, train, mentor, and evaluate employees
- Foster accountability, collaboration, and continuous learning
- Lead internal audit activities and ensure compliance with quality standards and operational requirements
- Partner with cross-functional stakeholders on process development, technology implementations, testing, and service improvement initiatives
- Monitor and evaluate voice and non-voice interactions, calls, transactions, and related business processes
- Conduct daily reviews and audits for adherence to client, company, and regulatory standards
Requirements
What you’ll need- 4+ years of Quality Assurance or subject matter experience
- Bachelor’s Degree or equivalent combination of education and experience may be considered
- Deep healthcare/Medicaid operations expertise, preferably in Provider Enrollment
- One or more years of supervisory or team leadership experience
- Experience leading quality assurance programs, developing teams, and driving measurable improvements
- Knowledge of quality management principles, quality control practices, root cause analysis, Six Sigma methodologies, and continuous improvement strategies
- Ability to evaluate complex issues, interpret performance data, identify trends, and implement corrective actions
- Excellent verbal and written communication skills
- Experience with quality monitoring systems, testing methodologies, operational technologies, scheduling tools, and business software applications
- Minimum 24 Mbps download and 8 Mbps upload broadband for remote work
- Home office or room with a door required for remote work
- Availability from 8am–5pm and punctuality
Benefits
Comp & perks- Work flexibility
- Learning and career development
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Home office/remote work arrangement