CX Quality Supervisor

Gainwell Technologies

. Oversee daily quality assurance activities and prioritize team workload .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $54,200 - $77,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance and healthcare operations, with a strong focus on process improvement, team leadership, and adherence to quality management standards. Proven ability to analyze performance data, implement corrective actions, and drive measurable improvements in service delivery.

Highest-signal resume keywords

Quality Assurance LeadershipHealthcare/Medicaid Operations ExpertiseQuality Management PrinciplesSix Sigma MethodologiesTeam Development and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Control PracticesRoot Cause AnalysisPerformance Data AnalysisProcess Improvement StrategiesQuality Monitoring SystemsTesting MethodologiesOperational TechnologiesClaims KnowledgeMeasurable Improvement ImplementationSupervisory Experience

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCollaborationAccountabilityContinuous Learning

Tools & Technologies

Quality Monitoring SystemsScheduling ToolsBusiness Software Applications

Industry Keywords

Quality Management StandardsHealthcare OperationsMedicaidClaims ProcessingContinuous Improvement

About the role

Key responsibilities & impact

Oversee daily quality assurance activities and prioritize team workload
Ensure consistent delivery of high-quality results meeting organizational and client expectations
Identify quality trends and analyze performance data
Implement process improvements to enhance efficiency, accuracy, and service delivery
Recruit, train, mentor, and evaluate employees
Foster accountability, collaboration, and continuous learning
Lead internal audit activities and conduct quality reviews
Ensure adherence to quality management standards, testing methodologies, operational requirements, policies, and procedures
Partner with cross-functional stakeholders on process development, technology implementations, testing, and service improvement initiatives
Monitor and evaluate voice and non-voice interactions for accuracy, compliance, and experience
Conduct daily reviews and audits of calls, transactions, and related business processes

Requirements

What you’ll need

4+ years Quality Assurance or subject matter experience
Bachelor’s Degree or equivalent combination of education and experience may be considered
Deep healthcare/Medicaid operations expertise, preferably in Claims
3+ years of supervisory or team leadership experience
Knowledge of claims
Experience leading quality assurance programs, developing teams, and driving measurable improvements
Knowledge of quality management principles, quality control practices, root cause analysis, Six Sigma methodologies, and continuous improvement strategies
Ability to evaluate complex issues, interpret performance data, identify trends, and implement corrective actions
Excellent verbal and written communication skills
Experience with quality monitoring systems, testing methodologies, operational technologies, scheduling tools, and business software applications
Broadband Internet connection with minimum 24 MBS download and 8 MBS upload
Home office or room with a door
Availability for punctual 8am–5pm hours

Benefits

Comp & perks

Work flexibility
Learning and career development
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies