Director, Program Management

Gainwell Technologies

. Own program delivery governance from planning through completion .

Posted 10/9/2026full-timeRemote • Texas • United StatesLead💰 $130,600 - $186,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in program delivery governance, leading complex software implementations, and managing integrated delivery teams. Proven ability to drive operational improvements, align cross-functional teams, and deliver measurable results in challenging environments.

Highest-signal resume keywords

Program Delivery GovernanceIntegrated PlanningCapacity ForecastingRisk MitigationCoaching Delivery Leaders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program LeadershipPortfolio ManagementBudget AccountabilityOperational ImprovementDependency ManagementRelease ReadinessSoftware ImplementationProduction SupportPerformance ManagementExecution Gap Closure

Soft Skills

Effective CommunicationSound JudgmentProblem-SolvingConflict ResolutionCoaching

Tools & Technologies

AutomationAI Implementation

Industry Keywords

HealthcareMedicaidMedicarePharmacyGovernment Technology

About the role

Key responsibilities & impact

Own program delivery governance from planning through completion
Lead delivery from deal intake through deployment and operational stabilization
Align scope, schedule, and quality to client commitments
Close execution gaps and drive decisions into action
Manage and coach Integrated Delivery Program Managers and platform leads
Strengthen PM judgment, planning, problem-solving, and execution
Set expectations, address performance gaps, and prepare PMs to own outcomes
Partner with sales, product, and implementation leaders to assess deals and forecast capacity
Address resource gaps and negotiate executable plans
Align product, engineering, testing, implementation, architecture, platform, infrastructure, operations, and offshore teams
Identify risks, diagnose root causes, and lead mitigation or recovery efforts
Provide executives with delivery health, recommended actions, and required decisions
Implement delivery improvements, eliminate unnecessary handoffs, and apply automation and AI where allowed
Share lessons learned and turn successful practices into measurable, repeatable improvements

Requirements

What you’ll need

10+ years of program, portfolio, or delivery leadership across complex software implementations and production support
Experience in healthcare, Medicaid, Medicare, pharmacy, or government technology
Proven accountability for large portfolios, budgets, and client implementations
Measurable results in delivery, program recovery, and operational improvement
Ability to learn unfamiliar products and environments quickly
Sound judgment and effective action with incomplete information
Experience directly leading PMs and delivery leaders
Demonstrated success coaching PMs and delivery leaders into greater capability and independent ownership
Expertise in integrated planning, capacity forecasting, release readiness, dependency management, and risk mitigation
Financial and operational judgment
Ability to align matrixed, offshore, and globally distributed teams
Ability to challenge commitments constructively, resolve conflict, and communicate clearly with executives and clients

Benefits

Comp & perks

Work flexibility
Learning and career development
Technical credentials and certifications
Generous, flexible vacation policy
Educational assistance
Leadership and technical development academies
401(k) employer match
Comprehensive health benefits
Up to 20% annual travel opportunity