Director, Program Office

Gainwell Technologies

. Direct operations of large or global account program management offices .

Posted 10/9/2026full-timeRemote • Texas • United StatesLead💰 $137,100 - $195,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in program and portfolio management, with a focus on governance execution, performance measurement, and operational improvement. Proven ability to lead diverse teams, manage complex software implementations, and deliver actionable insights to drive strategic objectives.

Highest-signal resume keywords

10+ Years Program Leadership ExperienceHealthcare Technology ExpertiseIntegrated Planning and Risk MitigationClient Relationship ManagementCoaching and Talent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementPortfolio ManagementGovernance ExecutionPerformance MeasurementOperational ImprovementDependency ManagementCapacity ForecastingBudget AccountabilitySoftware ImplementationRisk Management

Soft Skills

Clear CommunicationSound JudgmentConflict ResolutionCoachingConstructive Challenge

Industry Keywords

HealthcareMedicaidMedicarePharmacyGovernment Technology

About the role

Key responsibilities & impact

Direct operations of large or global account program management offices
Manage governance execution, process development and maintenance, project integration, and account performance monitoring
Direct global integrated client-facing performance measurement and reporting
Establish governance and related processes
Develop understanding of account and regional PMO organizations, governance structures, operating models, delivery objectives, resource models, and stakeholder relationships
Partner with Client Delivery Leads, Account Executives, PMO leaders, Operations, Finance, HR, and Delivery Leadership
Establish best practices, standardized governance processes, reporting frameworks, delivery methodologies, and continuous improvement initiatives
Ensure execution of executive reviews, status reporting, risk and issue management, escalation processes, and commitment tracking
Provide regional portfolio oversight and consolidated visibility into strategic programs, delivery performance, resource demands, risks, dependencies, and client obligations
Deliver actionable insights to leadership
Align PMO activities with growth objectives, modernization efforts, contractual commitments, and operational priorities
Evaluate PMO organizational effectiveness, resource capacity, talent development, and succession planning needs
Advise account and regional leadership through objective analysis, risk and opportunity identification, solution recommendations, and execution leadership

Requirements

What you’ll need

10+ years of program, portfolio, or delivery leadership experience
Experience across complex software implementations and production support
Experience in healthcare, Medicaid, Medicare, pharmacy, or government technology
Proven accountability for large portfolios, budgets, and client implementations
Measurable results in delivery, program recovery, and operational improvement
Ability to learn unfamiliar products and environments quickly
Sound judgment and ability to take effective action with incomplete information
Experience directly leading PMs and delivery leaders
Demonstrated success coaching PMs and delivery leaders into greater capability and independent ownership
Expertise in integrated planning, capacity forecasting, release readiness, dependency management, and risk mitigation
Financial and operational judgment
Ability to align matrixed, offshore, and globally distributed teams
Ability to challenge commitments constructively and resolve conflict
Clear communication with executives and clients

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Technical credentials and certifications
Generous, flexible vacation policy
Educational assistance
Leadership and technical development academies
401(k) employer match
Comprehensive health benefits
Travel opportunities through work, up to 20% annually