Director – SGS Program Management

Gainwell Technologies

. Serve as the primary liaison with clients and be responsible for overall client satisfaction .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $82,900 - $118,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and project oversight, with a strong focus on Medicaid, Medicare, and Public Health. Proven ability to manage budgets, analyze operational results, and enhance service delivery through strategic planning and stakeholder communication.

Highest-signal resume keywords

Client ManagementMedicaid ExperienceProject Status ReportingBudget ManagementStrategic Business Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementProject ManagementOperational AnalysisContract ManagementQuality AssuranceFinancial ReportingRisk ManagementData AnalysisPresentation SkillsNegotiation

Soft Skills

CommunicationRelationship ManagementProblem SolvingLeadershipCollaboration

Tools & Technologies

Microsoft ApplicationsProject Management Software

Industry Keywords

MedicaidMedicarePublic HealthClient SatisfactionStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the primary liaison with clients and be responsible for overall client satisfaction
Lead and manage account and contractual aspects, including planning, scheduling, coordination, quality assurance, confidentiality, and workload and financial results reporting
Manage an operating budget with P/L responsibility, including monthly accrual and revenue and expense projections
Introduce, negotiate, and implement new projects to expand the engagement scope
Develop and maintain project status reporting to track, monitor, and complete contract deliverables on time
Work with senior management to develop and implement a strategic business plan
Monitor and communicate progress with clients and internal and external stakeholders
Identify and manage risks and communicate consistently and effectively
Attend client stakeholder status meetings and present contract work results
Analyze and report operational results and contract deliverables
Identify gaps and recommend enhancements to technology, processes, products, and services
Identify opportunities for value-added services with clients and stakeholders
Participate in quality management efforts

Requirements

What you’ll need

BA/BS (Business/IT/Accounting/Healthcare preferred)
5+ years of client management, presentation, or supervisory experience
3+ years of Medicaid/Medicare/Public Health experience
General knowledge of the Medicaid program, particularly coordination of benefit, coverage, and payment rules preferred
Strong computer skills, including Microsoft applications
Advanced technical knowledge is a plus
Ability to manage relationships across task orders, multiple functional areas, and physical and virtual locations
Ability to travel up to 25% for client meetings may be required

Benefits

Comp & perks

Work flexibility
Learning and career development
Technical credentials and certifications opportunities
Work-life balance
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies