Disability Associate Team Lead

Gainwell Technologies

. Coordinate unit workflow and provide day-to-day guidance to Disability Associates and support staff .

Posted 10/27/2026full-timeMadison • Wisconsin • United StatesSenior💰 $41,900 - $59,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating workflows and providing guidance to staff while ensuring compliance and quality in disability-related processes. Proficient in customer service communication and documentation within a call center environment.

Highest-signal resume keywords

Disability Claims ReviewQuality ReviewMicrosoft Office ProficiencyCustomer Service ExperienceTraining and Orientation Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality ReviewDocumentation PreparationNon-Medical AdjudicationCase Support ActivitiesDisability Decision Analysis

Soft Skills

Verbal CommunicationFeedback ProvisionGuidance and Support

Tools & Technologies

Microsoft WordMicrosoft Excel

Certifications & Qualifications

Federal Background InvestigationSocial Security Administration Suitability Determination

Industry Keywords

Disability ClaimsConfidential InformationState PoliciesFederal PoliciesProcedural Documentation

About the role

Key responsibilities & impact

Coordinate unit workflow and provide day-to-day guidance to Disability Associates and support staff
Conduct quality reviews of disability-related work and provide feedback to support accuracy, consistency, and compliance
Serve as a technical and program resource for associates, supervisors, customer service, reception, scanning, and other operational teams
Perform paraprofessional non-medical adjudication and case support activities
Review and analyze disability decisions and related documentation
Support staff orientation and training
Update manuals, procedures, instructions, and other operational resources as processes change
Review the work of others and support quality and operational consistency

Requirements

What you’ll need

Experience using Microsoft Office programs such as Word and Excel
Experience communicating verbally with internal and external customers by phone
Experience preparing clear written documentation, including emails, case notes, and interoffice communications
Experience providing customer service in a call center or phone-based environment
Experience with quality review, confidential or sensitive information, disability claims, state or federal policies, or procedural documentation is strongly preferred
Must reside in Wisconsin
Must be able to report to the Madison work location Monday through Friday, 8:00 a.m. - 4:30 p.m. CST
Successful completion of a federal background investigation and Social Security Administration suitability determination is required

Benefits

Comp & perks

Medical, dental, and vision benefits
401(k) employer match
Paid time off
Employee wellness and support programs
Flexible vacation policy
Educational assistance
Leadership and technical development academies
Flexible hours
Career development and continuous learning opportunities