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Experienced Business Analyst – BPM, Training Lead
Gainwell Technologies. Lead analysis, design, documentation, and optimization of business processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process analysis and design, particularly within healthcare systems, utilizing BPMN 2.0 methodologies. Proficient in developing training programs and documentation that align with stakeholder needs and compliance requirements.
Highest-signal resume keywords
BPMN 2.0 Business Process ModelingHealthcare System ImplementationTraining Program DevelopmentStakeholder EngagementMedicaid Operations Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisWorkflow DesignUse Case DevelopmentFunctional Requirements AnalysisRelational Database ExpertiseSystem IntegrationTechnical DocumentationData ManagementQuality ReviewTraining Material Development
Soft Skills
Interpersonal SkillsCommunication SkillsLeadership SkillsAnalytical SkillsPresentation Skills
Tools & Technologies
Learning Management System (LMS)ELearning Content DevelopmentTraining SurveysInstructor-Led Training Coordination
Industry Keywords
CMS ComplianceMITA FrameworkMedicaid OperationsUtilization ManagementPrior AuthorizationClinical EditsCare Coordination
About the role
Key responsibilities & impact- Lead analysis, design, documentation, and optimization of business processes
- Facilitate stakeholder workshops and client meetings to gather, validate, and document requirements
- Identify gaps and recommend effective solutions
- Develop and maintain BPMN 2.0 business process models, workflows, use cases, and supporting documentation
- Ensure requirements, design artifacts, and project documentation align with business needs and stakeholder expectations
- Lead business analysis activities across multiple projects and mentor junior team members
- Develop project estimates and support planning for business analysis, process modeling, and training activities
- Partner with business, operational, technical, clinical, and vendor stakeholders to evaluate impacts and define business rules
- Maintain documentation standards, perform quality reviews, and manage publication of process models and knowledge assets
- Assess training needs and oversee training programs, eLearning content, job aids, procedures, and operational readiness materials
- Support LMS administration, including learning paths, training surveys, content deployment, and instructor-led training coordination
- Apply Medicaid pharmacy and care management expertise to workflows involving utilization management, prior authorization, appeals, formularies, drug utilization review, clinical edits, member lock-in programs, and care coordination
- Collaborate with pharmacists, clinicians, care management, policy, operations, product, configuration, and technical teams
- Translate pharmacy policies, clinical criteria, system configurations, and operational procedures into requirements, process models, training materials, user guides, and job aids
- Develop scenario-based training, demonstrations, and validation materials for pharmacy and care management users
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and experience
- 9+ years of business analysis experience, including healthcare or government healthcare system implementations
- Experience analyzing and designing business processes, workflows, use cases, and functional requirements using BPMN 2.0 or similar methodologies
- Strong understanding of CMS, MITA, Medicaid operations, compliance requirements, data management, and customer service delivery processes
- Expertise in relational databases, system integrations, technical documentation, and translating complex healthcare concepts into business and training solutions
- Experience developing and delivering training programs, including LMS administration, eLearning content, learning paths, surveys, and instructor-led training
- Exceptional interpersonal and communication skills
- Advanced leadership and project coordination skills
- Strong analytical, presentation, and client-facing capabilities
- Willingness to travel based on project needs
- Video cameras must be used during interviews and the initial week of orientation
- Stable internet connection and a quiet location for screenings, interviews, and meetings
- Video required for screenings and interviews
- No AI tools, virtual backgrounds/filters, or visual enhancements during the interview
Benefits
Comp & perks- Work flexibility
- Learning and career development opportunities
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Travel expense reimbursement (included among the employer’s defined forms of pay/benefits)