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Gainwell Technologies

Healthcare Contact Center Agent

Gainwell Technologies

. Provide knowledgeable responses to basic client questions .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using help desk software and Microsoft Office applications to enhance client interactions and improve workflow efficiency.

Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceHelp Desk Software KnowledgeMicrosoft Office Proficiency
Soft Skills
Problem-Solving SkillsWritten And Oral CommunicationTeam Collaboration
Industry Keywords
Client InquiriesSLA AdherenceProduction TargetsWorkflow ImprovementCross-Training

About the role

Key responsibilities & impact
  • Provide knowledgeable responses to basic client questions
  • Elevate more complex cases to appropriate staff as needed
  • Solve client problems, update account history and follow up with clients to confirm resolution
  • Adhere to client SLAs and consistently meet production targets
  • Collaborate with team members, management and clients to resolve inquiries
  • Cross-train new resources in customer service processes
  • Review and recommend changes to procedures and workflow to improve efficiency

Requirements

What you’ll need
  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Comp & perks
  • Work flexibility
  • Learning and career development
  • Flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies