Healthcare Contact Center Agent

Gainwell Technologies

. Provide knowledgeable responses to basic client questions and escalate complex cases .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $27,200 - $38,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using help desk software and Microsoft Office applications while adhering to client SLAs and production targets.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingHelp Desk SoftwareMicrosoft OfficeOffice Equipment Operation

Soft Skills

CollaborationCommunicationTeamworkAdaptability

Industry Keywords

Client InquiriesSLA AdherenceAccount History ManagementWorkflow ReviewCross-Training

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions and escalate complex cases
Solve client problems, update account history, and follow up to confirm resolution
Adhere to client SLAs and meet production targets
Collaborate with team members, management, and clients to resolve inquiries
Cross-train new resources in customer service processes
Review and recommend changes to procedures and workflow

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills
Strong customer service skills with emphasis on written and oral communication
Ability to understand your role on a team and identify the correct stakeholders
Availability to work a designated 8.5-hour shift Monday–Friday between 7am and 6pm Eastern
Ability to remain in a stationary position for extended periods while using a computer and telephone headset
Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone
Regular attendance and punctuality

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies