Healthcare Contact Center Agent

Gainwell Technologies

. Provide knowledgeable responses to basic client questions and elevate more complex cases to appropriate staff .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in using help desk software and Microsoft Office applications to enhance client interactions and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem SolvingHelp Desk SoftwareMicrosoft Office Applications

Soft Skills

Written CommunicationOral Communication

Industry Keywords

Client InquiriesSLA AdherenceAccount History ManagementWorkflow Improvement

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions and elevate more complex cases to appropriate staff
Solve client problems, update account history and follow up with clients to confirm inquiries or requests are resolved
Adhere to client SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve inquiries
Cross-train new resources in customer service processes
Review and recommend changes to procedures and workflow to process inquiries more efficiently and effectively

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Comp & perks

Work flexibility
Learning and career development
Opportunities to travel through your work (0-10%)
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies