Healthcare Contact Center Agent

Gainwell Technologies

. Performs complex standard and non-standard processing and quality tasks supporting outsourced services .

Posted 10/9/2026full-timeMaine • United StatesMid-LevelSenior💰 $43,800 - $62,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process service delivery and improvement, with a strong focus on client interaction and problem resolution. Capable of leading teams, training personnel, and implementing workflow modifications to enhance operational efficiency.

Highest-signal resume keywords

Business Process ImprovementClient Relationship ManagementData Analysis and ReportingTeam LeadershipProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process Service DeliveryBusiness Solutions SoftwareData LoggingQuality AssuranceWorkflow ModificationReport PreparationAuditingReconciliationProcess DocumentationContinuous Improvement

Soft Skills

Strong Communication SkillsOrganization SkillsTime Management SkillsMulti-tasking AbilityTeam Collaboration

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Outsourcing EnvironmentClient Company ProductsClient Company ServicesFunctional Area ExperienceMarket Dynamics

About the role

Key responsibilities & impact

Performs complex standard and non-standard processing and quality tasks supporting outsourced services
Applies knowledge of client business and market dynamics to ensure best practices and continuous process improvement
Identifies issues and recommends and implements procedure and workflow modifications
Performs analyses and reports findings
Interprets, audits, and reconciles reports for accuracy and completeness
Maintains data logs and provides periodic status reports
Prepares standard and ad hoc reports for management and clients
Researches problems and follows up with clients regarding resolution
Interfaces with management and clients to resolve issues
Supports development and documentation of standard operating procedures
Handles confidential company data according to policy and security guidelines
May provide leadership, training, scheduling coordination, work delegation, and guidance to less experienced personnel

Requirements

What you’ll need

High school diploma or G.E.D.
Six or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
Experience working with client company product and/or services
Experience working with client company industry and/or functional area
Experience working with business solutions software
Strong communication skills
Strong personal computer and business solutions software skills
Strong organization and time management skills
Good problem solving skills
Team leadership skills to train and assist less experienced personnel
Ability to multi-task
Ability to work independently and as part of a team
Ability to assess clients' business and identify improvement opportunities

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies